Director of Patient Services (Elk Grove Village)

Director, Patient Support Services

This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.

What You’ll Do

• Lead and develop 4–8 Therapy Operations Managers and their teams
• Oversee performance, productivity, quality, patient safety, and program scalability
• Manage relationships with pharmaceutical manufacturers, providers, and health systems
• Lead business reviews, performance discussions, and operational escalations
• Establish KPIs and turn performance data into actionable improvements
• Strengthen SOPs, workflows, staffing models, and operational processes
• Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams
• Present program updates and strategic recommendations to executive leadership

What You Bring

• PharmD or active RPh licensure
• Bachelor’s degree required; MBA, MHA, or related master’s preferred
• 3–8 years of progressive specialty pharmacy or complex therapy leadership
• Experience managing managers and building high-performing teams
• Knowledge of rare disease workflows, regulatory requirements, and accreditation standards
• Strong manufacturer-facing, client-management, and executive presentation skills
• CareTend, CPR+, or SPRx experience preferred