Principal HR Business Partner (North America)

About Rocket Travel by Agoda

Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com . Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth . 

We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers. 

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams. 

About the team: 

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity:

We are currently seeking to hire a Senior Consultant, Learning & Development. This role is based in our Chicago, US office as part of the Agoda People Development & Performance (PDP) team. We are a team of professionals who scale capability development from the individual employee to organizational level, provide systems and data-driven insights to measure, refine and help Agoda achieve its business goals by keeping out talent upskilled and engaged.

The objective of this role is to support organizational capability-building initiatives by assisting in the design, development, and implementation of impactful learning solutions. As a Senior Consultant, you will collaborate with team members of the PDP team, business stakeholders, Agoda & Booking Holdings Brand companies leadership to support learning programs, analyze learning needs, and ensure effective execution of development initiatives. This role will allow you to gain exposure to business challenges while contributing to the growth of employees and teams through structured learning solutions.

For us, learning and developing capability goes beyond traditional or outsourced vendor delivered learning. We believe in the value of internally designed solutions and leveraging internal experts. We consider all factors that impact employee, team capability and performance and work collaboratively to develop successful solutions. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve.

In This Role, You'll Get To:

• Lead and support management of global learning projects, ensuring timelines and deliverables are met for the business you are aligned to.


• Assist in the design, development, and execution of learning programs that align with Agoda’s business and cultural objectives


• Support stakeholders and learning team in delivering solutions that enhance employee performance and engagement.


• Experience with change management & enablement learning strategies will be an added advantage.


• Build relationships across group companies to leverage existing learning content to adapt it to the organizational requirements.


• Use data to track and measure the impact of learning programs and generate insights to improve learning effectiveness.


• Conduct research and support the identification of learning trends, employee sentiment, and capability gaps


• Assist in facilitating learning sessions, workshops, and development initiatives for employees at various levels.


• Work closely with internal teams to leverage subject-matter expertise and internal resources to enhance learning experiences.


• Stay informed about best practices in learning and development to bring innovative approaches to the team.

For more information on how we work within the organization, see this article: . 

  What You'll Need to Succeed:

• 8+ years of experience in a business consulting/learning and development or organizational development role at a multi-national organization.


• Undergraduate degree expected, advanced degrees welcome.


• Strong communication skills and ability to facilitate training and workshops.


• Analytical mindset with the ability to track, measure, and report on learning program effectiveness & to work with data to identify patterns and generate actionable insights.


• Experience in designing and delivering learning programs across different employee demographics and an understanding of adult learning principles and instructional design methodologies is a plus.


• Ownership and growth mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.


• Ability to effectively handle ambiguity and adapt in a constantly changing multi-cultural business environment


• Flexibility in working across time zones


• Display of humility, flexibility, & curiosity is paramount.

**This role is Based in Chicago, US**

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

The range for Chicago-metro area is $141,000 - 166,000. 

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view:  E-Verify Participation Poster (English/Spanish) and  IER Right to Work Poster (English/Spanish)

Diversity at Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and must be able to work a hybrid work schedule with 2-3 days per week in our Chicago office.

Equal Opportunity Employer  

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here:

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view:  E-Verify Participation Poster (English/Spanish) and  IER Right to Work Poster (English/Spanish)