Ticket Booth Agent - Georgetown

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

Position Summary

The successful Ticket Booth Agent Georgetown will set the stage for the perfect guest experience upon boarding our amazing cruises. You provide exceptional guest service by ensuring the best accommodation for parking services and pier guided services of guests and groups from bus drop-off locations, to and from boarding dock.

Duties and Responsibilities

• This role is an outdoor role that will require the GEORGETOWN TICKET AGENT to serve as a guest service liaison to sell tickets for our water taxi and sightseeing cruises and manage traffic flow of guests at docking area.
• Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.
• Greeting and assisting guests as they arrive/ depart the cruise vessel.
• Managing the boarding area
• Resolve guest problems within the scope of authority, otherwise refer to the supervisor/manager on duty
• Communicate to guest professionally when problems arise.
• Direct/guide guests to boarding dock

Other Duties and Responsibilities

• Additional job duties as assigned.

Requirements & Qualifications

• Must have a minimum of 1 year customer service experience.
• Ability and willingness to work in an outdoor environmental element as a ticket agent heat wind, snow, rain
• Must be flexible to work all shifts, including nights, weekends, and holidays
• Requires standing, sitting, walking, repetitive motions, bending, climbing, listening. Must be able to stand, sit or walk for an extended period/ entire work shift.
• Possess strong communication skills and guest service while maintaining professional demeanor.
• A positive, upbeat personality that sets the tone and example for the entire team.
• Ability to work well with others.
• A passion for providing outstanding customer service, and a commitment to demonstrating and teaching guest service skills to others.
• Able to maintain a patient, calm and pleasant demeanor in hectic, challenging circumstances.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.