Senior Product Manager - Patient Experience

About the role: As a Senior Product Manager, Patient Experience you can expect to ship into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross‑functionally with engineering, ML, clinical, design, and partner‑facing teams. What you will do: Patient Experience You’ll own the products patients touch directly: AI‑guided conversations that help people describe symptoms, understand their options, and get routed to the right care at the right urgency. Own the roadmap and end‑to‑end patient journey for PatientGPT, our AI‑powered care navigation and triage product deployed across major health systems – from first unauthenticated visit through triage, routing, and follow‑up, across web and mobile Define how AI‑driven conversations should behave: what the product asks, how it explains itself, when it escalates, and how it earns trust from people who may be anxious, sick, or skeptical Partner with clinical, design, and ML teams to translate clinical safety requirements into product experiences Use conversation data, funnel analytics, and session‑level research to find where patients get stuck, confused, or lost What we’re looking for: 4+ years of product management experience shipping consumer or B2B2C software; at least one product you owned end‑to‑end from ambiguity to launch Experience with AI/ML‑powered products — you understand non‑determinism, know why evals matter, and can reason about model behavior as a product surface Strong analytical fluency: you can pull your own data, define your own metrics, and won’t wait for an analyst to tell you what’s happening Exceptional written communication — your docs create alignment instead of requiring meetings to explain them Comfort operating in regulated, high‑stakes environments Client‑facing experience: comfortable presenting to and negotiating with external stakeholders — in our case, clinical, operational, and executive leaders at partner health systems — and holding your ground while staying open to being wrong Bonus: Healthcare or health tech experience — clinical workflows, EHR integrations, or regulated care delivery environments Experience building conversational AI or chat‑based products Consumer growth experience: funnels, activation, conversion, and retention Hands‑on experience with LLM evaluation, prompt design, or model behavior testing Benefits & Perks: Hybrid work schedule with weekly lunches and stocked fridges Monthly social committees for company events 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days Stock options for every full‑time employee Paid parental leave 401k benefit Commuter Benefits Competitive health, dental, and vision insurance options Compensation:

$150,000 – $200,000 USD

We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate’s experience and expertise. We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. #J-18808-Ljbffr Khealthcareers