Salesforce Project Manager

Salesforce.com Project Manager

Seeking an innovative and passionate Salesforce.com Project Manager to join our growing Salesforce.com practice, who shall be responsible for analyzing, designing and delivering Service and Field Service Cloud initiatives on the Salesforce.com platform.

Responsibilities

• Lead the end to end delivery of a Salesforce.com project which shall involve planning, assessment, design, developing, integrating, testing and deploying a Salesforce.com Service and Field Service Cloud initiative.
• Conduct onsite assessments that shall involve gathering requirements from the customer and documenting the technical specifications.
• Create project plans with detailed task distribution and execute projects using Agile as well as Waterfall methodologies to ensure the project is delivered on time and beyond customer expectations.
• Document or review the various project management artifacts to ensure that these are following best practices and are delivered to the customer on time.
• Lead and mentor the project team in managing project scope and client expectations, leveraging relationships with external resources and appropriately engaging them when needed.
• Lead or at least be a major contributor in creating reusable artifacts, components and processes for the Salesforce.com Center of Excellence.
• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single or your current project.
• Be able to connect the APIs to Salesforce

Required Skills

• Minimum 5 years of relevant experience
• Certified Salesforce Consultant (Salesforce DEV-401 Certified, Salesforce ADM-201 Certified, Salesforce Sales or Service Cloud Certified)
• Experience in conducting onsite assessments that shall involve gathering requirements from the customer and documenting the requirement specifications.
• Experience in planning and executing projects using Agile & Waterfall methodologies.
• Experience in designing and implementing solutions by mapping customer’s business processes to Salesforce.com features like Sales Cloud, Service Cloud, Marketing Cloud and Salesforce1.
• Experience in conducting User Trainings and supporting User Acceptance Testing to get customer sign-off on the projects.
• Experience in Pre-sales activities such as RFPs, solution design & effort estimation.
• Possess excellent written and verbal business communication skills to communicate and make executive level presentations to the customers as well as organizational leadership.
• Ability to learn and adopt new technologies as well staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas.

Desired Skills

• Master of Business Administration (MBA) in Sales and Marketing
• Project Management Professional (PMP) Certified
• Scrum Master Certified