Senior Interviewer

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Description

Vacancy is in the Health and Human Services Department, working for the Region 3 HIV Testing and Harm Reduction Services Program within the City of Hartford. Under supervision, interviews applicants for various forms of assistance to obtain identifying information and to determine eligibility status in accordance with prescribed standards. Interviews applicants in community setting, office, or home for various forms of general public service; secures preliminary information and prepares the necessary initial statements and forms. Interviews relatives and other responsible individuals, makes phone calls, and inquiries by mail to determine appropriate locations to refer clients. Determines eligibility and performs related case services at the sub-professional level for specialized cases of a relatively short term and less complex nature. Makes referrals to and assists clients in use of other community resources. Maintains statistical records on children/families for monthly, quarterly and annual reports. The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties. This is a 1716 position. The hours for this position are 40 per week. This is a grant-funded position, renewable on an annual basis. The City of Hartford is not obligated to fund this position upon termination of present funding.

Knowledge, Skills & Abilities

The examination will consist of a rating of your training and experience as contained on your application and may include a written test, an oral test, a performance test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination is designed to measure the following:

Knowledge of:

• Basic principles of municipal welfare programs.
• Rules, regulations, and laws affecting eligibility for general welfare and medical assistance.
• Social and welfare agencies, institutions and clinics in the community.
• Techniques of interviewing and methods of establishing client's financial status and eligibility.

Ability to:

• Establish and maintain effective working relationships with clients, representatives of other agencies, other employees and the general public.
• Express oneself clearly and concisely, orally and in writing.

Qualifications

Open to all applicants who meet the following qualifications: Graduation from a standard high school, supplemented by college courses and one (1) year experience as an Interviewer, or three (3) years work experience involving public contact in the field of social services. A COPY OF YOUR DIPLOMA OR TRANSCRIPT MUST BE ATTACHED TO YOUR APPLICATION. A DIPLOMA OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT. APPLICATIONS WITHOUT PROPER DOCUMENTATION WILL NOT BE PROCESSED. APPLICATION MUST BE COMPLETED IN ITS ENTIRETY, INCLUDING REQUIRED DOCUMENTATION. APPLICATIONS WITHOUT PROPER DOCUMENTATION SHALL RESULT IN YOUR DISQUALIFICATION. BILINGUAL PREFERRED . HARTFORD RESIDENCY PREFERRED : Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed CITY OF HARTFORD RESIDENCY AFFIDAVIT including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted. APPLICATIONS VIA FACSIMILE OR EMAIL ARE NOT ACCEPTED.

Other Information

If selected, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening, and a background check. If appointed, you will serve 12 months of probation. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations. NOTE: ALL CORRESPONDENCE AND INFORMATION CONCERNING THE APPLICATION AND TESTING PROCESS WILL OCCUR VIA EMAIL, UNLESS OTHERWISE REQUESTED AT THE TIME OF APPLICATION. IN ADDITION TO CHECKING YOUR EMAIL INBOX FOR RECRUITMENT CORRESPONDENCE, PLEASE ALSO CHECK YOUR JUNK AND SPAM FOLDERS. VETERAN'S PREFERENCE: Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs. The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department. AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.