Customer Service Specialist

Customer Service Associate (HELE Kaloko | Part-Time)

Posting Start Date: 8/26/26 Job Location (Short): O'ahu, Kailua-Kona, Hawaii Salary Range: $17.50 - $23.15 Hourly $3.00 Shift Differential Eligibility Work Location: 73-4796 Kanalani St #BB, Kailua-Kona, HI, 96740

The Opportunity: Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.

Primary Job Responsibilities:

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
• Accurately ring up all sales on POS system, comply with all cash handling procedures including other payment types for products sold.
• Responsible for all cash and other forms of tender, (e.g. coupons, credit card transactions).
• Comply with company policies and store procedures, including all safety and environmental policies and procedures.
• Responsible for receiving, stocking & organizing merchandise.
• Assist in maintaining proper inventory levels and shift audits.
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed.
• Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site.
• Assist with identifying equipment problems and report as needed.
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned.

Physical Demands:

• Ability to stand and/or walk for an entire shift.
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
• Ability to communicate effectively in English.
• Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies).
• Frequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping.
• Frequent squatting and kneeling required for obtaining and/or replenishing items.
• Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck).
• Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.
• Occasionally required to lift up to 50 pounds.
• Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs.

Qualifications:

• To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
• High School Diploma or GED preferred.
• Experience in retail sales and handling cash preferred.
• Perform basic math accurately.
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills.
• Ability to work various shifts as scheduled, and arrive on time.
• Ability to work with equipment, tools and materials as required.
• Ability to perform essential duties and work in the conditions as described.

Benefits:

• Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company's 401k plan and are able to purchase company stock at discounted prices.
• Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.

About Us:

We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.

Our Retail Operations:

We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.

Our Headquarters:

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado.

Our Refineries and Logistics Operations:

We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 219 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 125,000 bpd of combined refining capacity and related multimodal logistics systems.

Par Pacific is an Equal Opportunity Employer Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law. Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.