Patient Liaison/Social Media Coordinator

Patient Liaison & Social Media Coordinator

We are looking for an experienced, high-energy, patient focused individual that provides a truly unique and exceptional patient experience while also supporting our digital presence and marketing efforts. As the first person our patients interact with either on the phone or in person, your energy and presence will be warm and welcoming. This dual role combines front-office patient care with creative social media coordination, requiring someone who can seamlessly transition between patient interactions and content creation.

This person must have experience in high-end customer/patient service, possess strong communication skills, thrive when handling multiple tasks, and be willing to learn. You should also have a creative eye and comfort with social media platforms and content creation. Our office operates in a service oriented atmosphere where the entire team is dedicated to working together in the common goal of patient satisfaction. To excel in this role you will be attentive, patient, have emotional intelligence, attention to detail, and look at every interaction with the team and patients as an opportunity to make someone's day a little bit better.

Responsibilities

• Receive incoming phone calls and triage calls to the appropriate team members.
• Scheduling existing patient appointments.
• Become an expert in our practice software for incoming communications and scheduling appointments.
• Greet patients for their in-person appointments, check-in/check-out.
• Complete invoices for non-surgical services rendered, explain fees and take payments for service as well as assist in end-of-day payment reconciliations.
• Schedule follow-up appointments and provide reminders through email, text, or call.
• Ensure our waiting room is tidy, welcoming and comfortable for our patients.
• Provide and explain any special instructions to patients upon leaving their appointments.
• Assist with social media and marketing initiatives by capturing photo and video content in the office, supporting basic editing, and posting to practice social media channels with guidance from the marketing department.
• Assist in general office duties and other duties as required.

Qualifications

Required:

• High school diploma or GED at minimum; college degree encouraged
• Excellent communication skills
• Exceptional customer service skills
• Some office and/or retail experience

Preferred Experience:

• Clinical knowledge of aesthetic and/or medical terminology
• Basic computer systems such as Microsoft and Google suites, as well as software programs for scheduling and organizing documents
• Basic photography and video recording skills using smartphones/cameras
• Familiarity with common social media platforms (Instagram, Facebook, LinkedIn, TikTok)
• Basic photo/video editing capabilities
• Ability to follow brand guidelines and posting schedules
• Strong organizational skills and ability to multitask in a fast-paced environment
• Professional demeanor with a creative mindset