Spa Attendant

Spa Attendant

As a Spa Attendant, you'll be the welcoming face of the spa experience! From greeting guests with warmth and professionalism to checking them in, answering their questions, and ensuring the reception area is spotless, you'll help create a relaxing and inviting atmosphere that sets the tone for their visit.

Hourly Wage: ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $16.00 - $16.48.

Work Hours: The work hours for this position may include afternoons, evenings, weekends, and/or holidays.

Success Criteria:

• Knowledge of various wellness and healing treatments
• Excellent communication skills and attention to detail
• Heavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representatives
• Perform work assignments in a team with other employees as needed
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Demonstrate outstanding organizational skills and attention to detail

Key Areas of Collaboration and Influence:

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site
• Communicate with the team, manager, co-workers, and clients professionally
• Participate in project groups and meetings as required
• Effectively communicate and relate to all levels within and outside the organization

Ideal Candidate Experience:

• High school diploma or equivalent preferred
• Prior experience in a spa or wellness environment preferred
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Creates and builds positive and productive relationships

Key Accountabilities:

• Greet guests and confirm their reserved treatments or services
• Answer phones and make or alter reservations as necessary
• Explain the various services and treatments to guests, recommending those best suited to their needs or desires
• Receive payments and assist guests with billing questions
• Ensure appropriate inventory levels throughout spa facility, and reorder as required
• Maintain cleanliness around reception area and other spa facilities
• Observe our customer's company culture, employee behavior, and the environment to identify experiential needs
• Drive positive experience outcomes for our customer that help improve well-being, engagement, and productivity
• Other duties as assigned

Physical Demands & Work Environment:

• Prolonged periods of standing, sitting and walking
• Must be able to lift up to 25 pounds at a time
• May be exposed to heat, cold, humidity, and other weather conditions
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where applicable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.