Automotive Service Advisor

Job Description

Job Description

The Rustic Wrench is a fast paced full automotive repair shop. We are looking to add a Service Advisor who is caring, capable and passionate about the work that they do. At The Rustic Wrench, you will have the resources you need to be successful at your job. The Service Advisor is a front facing role to enthusiast customer base. We ask that only well qualified candidates apply for this position.

Here’s why you’ll want to work here:

• 100% Free Employee Healthcare and Dental insurance
• No Weekends
• Stellar career growth
• Competitive salary package
• Expected range of pay between $60,000 - $90,000/Year
• Great culture
• Paid time off
• Employee purchase and service program

Here's what you'll be doing:

• Greet all customers promptly and professionally
• Interface with customer to fully understand their needs and offer parts and service as required
• Work with vendors to order parts and provide lead times to customers
• Build fair, competitive, transparent price quotes, with the customer and company’s best interest in mind
• Act as a liaison between technicians and customers
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Handle all customer complaints immediately and resolve to the customer’s satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Other duties as assigned

Here’s what you’ll need:

• One year of automotive retail service consultant experience
• Mechanical knowledge
• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication
• Must be well organized and able to multitask. This is a fast paced environment
• Must be 18 years or older and be authorized to work in the U.S
• High School Diploma or equivalent
• Valid in-state driver's license

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: In person