Chief of Real Property - Office of the Assessor-Recorder (0931) - (165971)

Under the direction of the 0953 Deputy Assessor of Operations, the Chief of Real Property is a key member of the Assessor-Recorder’s senior leadership team. The Chief oversees the day-to-day operations of the Real Property Section, ensuring that appraiser, analytical, and clerical staff fairly and accurately appraise and manage the property tax assessments that form the foundation of San Francisco’s annual property tax revenue. Responsibilities: Use performance data to plan, organize, and administer the activities of a subsection of the Real Property Division to achieve maximum operational efficiency, improve technical performance and reduce overall operating costs. Serve as the chief owner of the section’s customer service functions, providing accurate information and related services to the general public in person, over the phone, by mail or email. Interact with and coordinate the activities of the Real Property Division and represent the department in working with the City Attorney’s Office, the State Board of Equalization, the Assessment Appeals Board, other divisions within the Assessor-Recorder Office, other City departments and the general public to resolve complex problems and issues involving real property tax and/or taxpayer complaints. Train, monitor, evaluate, and coach subordinate employees engaged in the daily activities of the Real Property Division to meet all service expectations and commitments and improve performance. Interpret and enforce California laws, City ordinances, and regulations governing real property taxes and assessments and their applications as set forth by the California Revenue and Taxation Codes. Use real property assessment and appraisal systems, supervise and verify difficult and complex accounting, financial and operational records and documents pertaining to real property; ensure department’s standards and procedures are followed by subordinate staff; work with colleagues to revise procedures as technology and policies change. Implement Division strategic goals, objectives, performance measures, policies, procedures and guidelines and contribute to their development. Maintain taxpayer records and operational reports as mandated by State and local laws and ensure the proper use of the department’s document management system. Participate in the Department’s management team, developing and implementing the Department’s strategic plans, goals, and objectives. Assist in the development, improvement and maintenance of the department’s website to provide the general public, especially non‑English speaking taxpayers, with reasonable and timely access to important and updated information pertaining to real property assessments. Analyze new and proposed legislative changes to property tax laws and related activities to determine operational impact and make appropriate recommendations. Work with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division and department. Coordinate with the Information Technology division in development and implementation and operation of new property tax software solutions. Minimum qualifications Education: Possession of a baccalaureate degree in Real Estate, Finance, Accounting, Business or Public Administration, Economics, Political Science, or a closely related field; AND Experience: Six (6) years of professional experience in the appraisal and assessment of real property for property tax purposes; this experience must include at least: Two (2) years of experience appraising large commercial, industrial, or income-producing properties; and Three (3) years of experience supervising professional staff, which may include appraisers, analysts, or other staff engaged in real property assessment or valuation work. Substitution: Additional qualifying professional experience in real property appraisal or assessment may substitute for the required education on a year-for-year basis up to a maximum of two (2) years. Desirable Qualifications Extensive leadership experience in real property appraisal, assessment, or valuation within a government agency. Experience managing complex assessments involving large commercial, industrial, or income-producing properties. Five (5) or more years of supervising professional staff in a high-volume appraisal or property tax environment. Demonstrated ability to lead in a data-driven culture, bridging the gap between analytics and strategic, human-centered decision-making. EEO Statement The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. All applicants’ information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr City and County of San Francisco