Sales and Service Technician

Protec Arisawa

Protec Arisawa is a global leader in the design and manufacturing of Fiber Reinforced Plastic (FRP) pressure vessels for membrane filtration systems. With over 40 years of experience in filament winding, the company delivers high-quality, technologically advanced solutions for demanding industrial and water treatment applications. Protec Arisawa operates three production sites across three continents, serving a diverse international customer base. The organization focuses on innovation, reliability, and long-term partnerships, offering team members the opportunity to work with industry-leading products and technologies.

Position Summary

The Sales and Service Technician is responsible for supporting sales growth while providing technical service and field support to customers. This role combines customer relationship management, business development, troubleshooting, installation support, and field service activities. The ideal candidate will be customer-focused, technically proficient, and capable of building strong relationships while delivering exceptional service.

Essential Duties and Responsibilities

Sales Support:

• Develop and implement sales strategies to achieve company goals and revenue targets.
• Identify new business opportunities and expand the customer base.
• Generate and follow up on customer quotations, proposals, and sales opportunities.
• Build and maintain strong relationships with existing and prospective customers.
• Collaborate with Customer Service, Engineering, Production, and Product Management teams to ensure customer satisfaction.
• Support account management activities and assist in resolving customer concerns.
• Monitor industry trends, competitive activities, and market developments.

Technical Service & Field Support:

• Perform field service visits, inspections, troubleshooting, and repairs at customer locations.
• Provide technical support and product training to customers.
• Assist with installation, startup, testing, and maintenance of company products.
• Document service activities, customer issues, and corrective actions.
• Prepare service reports, recommendations, and follow-up documentation.
• Travel domestically and internationally as required to support customer needs.
• Ensure compliance with company safety standards and customer site requirements.

Administrative Responsibilities:

• Maintain accurate customer records and service documentation.
• Prepare sales and service activity reports.
• Coordinate service schedules and customer support activities.
• Utilize ERP, CRM, and Microsoft Office applications for reporting and communication.
• Participate in continuous improvement initiatives and cross-functional projects.

Qualifications

• Minimum of 25 years of experience in technical sales, field service, manufacturing, industrial equipment, or a related industry.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to read technical drawings, specifications, and manuals.
• Strong organizational and time-management skills.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and ERP/CRM systems.
• Valid driver's license and ability to travel as needed.

Knowledge, Skills, and Abilities

• Sales forecasting and account management.
• Technical problem-solving and root cause analysis.
• Customer relationship management.
• Negotiation and presentation skills.
• Strong written and verbal communication.
• Ability to work in a fast-paced manufacturing environment.
• Commitment to quality, safety, and customer satisfaction.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds.
• Ability to work in manufacturing and field environments.
• Ability to travel and work flexible hours when required.

Work Environment

• Combination of office, manufacturing, and customer-site environments.
• Domestic and occasional international travel up to 55%.
• Exposure to moderate noise levels and industrial settings.

Equal Employment Opportunity

Protec Arisawa is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.