Server / Wait Staff

Server Position at Saucy Brew Works Ohio City

Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.

Duties and Responsibilities

• Greets patrons upon arrival; assists with seating as needed.
• Presents menus/wine lists to patrons and describes all daily specials.
• Takes food and beverage orders accurately and courteously; responds to patrons' questions regarding food and beverage items.
• Accurately inputs tickets for food items as needed and runs orders from wait kitchen staff.
• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.
• Makes drinks for patrons utilizing proper recipes, glassware, and garnishes; serves drinks or prepares for wait staff.
• Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.
• Refills patrons' beverages as requested; monitors patrons during meals to provide for all needs.
• Handles purchasing transactions, which include operating cash register and accounting of daily sales.
• Receives payment from patrons; makes change as needed; issues receipts.
• Clears and resets tables and bar area as needed.
• Prepares all bar mixes and garnishes prior to opening.
• Stocks bar with all necessary items including but not limited to glassware, beer, liquor, mixes, non-alcoholic beverages, and supplies.
• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all designated glassware/garnishes for drinks; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assists other staff members as needed to ensure optimum service to all patrons.
• Performs other related duties as assigned by management.

Qualifications

• Previous experience in a bar setting preferred.
• Thorough knowledge of wines and beers served in bar, mixed drink preparation and techniques.
• Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit.
• Strong organizational skills; ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent customer service skills
• Good judgement with the ability to make timely and sound decisions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.

Competencies

• Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management-- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Attendance/Punctuality-- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to lift/push/carry items up to 50 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.