Associate Customer Relations Representative

Associate Customer Relations Representative

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

The Associate Customer Relations Representative supports customers, internal teams, and order management processes at Applied Medical. This customer relations representative role keeps customer orders accurate and on time, maintains clear communication with external customers, and coordinates with departments including Credit, Field Operations, and Shipping. The Associate Customer Relations Representative contributes directly to a positive customer experience and efficient order fulfillment across Applied Medical.

This position is on-site and works a set schedule from 5:00 a.m. to 2:00 p.m., Monday through Friday.

Key Responsibilities

• Enter customer orders accurately and follow established Customer Relations processes and workflows.
• Collaborate with external customers to address inquiries regarding orders, products, returns, shipping status, and account related matters.
• Communicate with internal teams, including Credit, Field Operations, and Shipping, to coordinate order-related activities.
• Maintain detailed, accurate documentation of customer interactions and order updates.
• Comply with Applied Medical safety rules, quality standards, and company policies.
• Assist with department tasks and cross-functional projects as assigned.
• Support continuous improvements that enhance customer experience and operational effectiveness.
• Respond to customer phone calls and email inquiries in a professional, courteous, and timely manner.

Success in This Role Looks Like

• Entering customer orders accurately and within expected timeframes
• Delivering responsive, professional service to external customers
• Coordinating clearly with Credit, Field Operations, and Shipping to keep orders moving
• Maintaining accurate records across customer interactions and order updates
• Contributing to process improvements that strengthen customer experience

Position Requirements

• Bachelor's degree
• More than one year of customer service experience in a call center setting, preferably within a manufacturing environment
• Proficiency in Microsoft Excel and Outlook
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills

Preferred

• Bilingual in French
• Experience with Systems, Applications, and Products in Data Processing (SAP)
• Order entry or order management experience in a manufacturing or medical device environment

Benefits

• Competitive compensation range: $24- $28 / hour (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.