Insurance Customer Service Representative

Job Overview:
Search Solution Group is seeking an Insurance Customer Service Representative on behalf of our client, an established insurance agency. This role is essential in delivering excellent client service by assisting with policy inquiries, updates, billing questions, and claims support. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, customer-focused environment.


Key Responsibilities:

• Answer incoming calls and respond to client inquiries in a professional and timely manner
• Assist clients with policy changes, renewals, and coverage explanations
• Process endorsements, certificates, and other policy-related documentation
• Support the sales team with customer follow-ups and service requests
• Maintain accurate and up-to-date client records within agency management systems
• Handle billing inquiries and provide basic claims guidance
• Ensure a positive and consistent customer experience with every interaction
• Maintain confidentiality when handling sensitive client information

Requirements include:

Education:

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred

Experience:

• Previous customer service experience required
• Experience in the insurance industry preferred

Skills:

• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask and manage priorities in a fast-paced environment
• Problem-solving skills with a customer-focused mindset
• Proficiency in Microsoft Office and agency management software

Certifications:

• Property and Casualty License preferred or ability to obtain

Knowledge:

• Basic understanding of insurance policies, billing, and claims processes
• Familiarity with customer service best practices
• Knowledge of data entry and recordkeeping systems

Key Competencies:

• Customer-focused with a friendly and professional demeanor
• Strong attention to detail and accuracy
• Ability to remain organized under pressure
• Effective communicator with strong listening skills
• Reliable and accountable with a high level of integrity
• Adaptable and able to work both independently and as part of a team

How to Apply:
To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to View email address on click.appcast.io. Please ensure to include your resume and any other relevant documents or information that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.


Company Overview:

Company Industry: Insurance

Location: Horsham, PA


Equal Opportunity Employer Statement:
Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.


Disclaimer:
Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.