Medical Services Coordinator

Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, provide support to patients and psychiatric clinicians, and ensure quality customer service to in‑person and remote patients and clinicians. Benefits Medical, dental, vision, AD&D, short and long‑term disability, and life insurance 401(k) retirement savings with employer match Paid parental leave, paid time off, holiday pay Employee Assistance Program Duties & Responsibilities Operational Excellence: create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LifeStance culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: assist psychiatric clinicians with prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (e.g., FLMA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls to medical services line and provide patient support with medication‑related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record and scan all hard‑copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Handle urgent requests; triage patient issues and resolve them, directing to correct departments or escalating for assistance. Assist in coordination of external referrals for patient care. Clinician Support: provide general clinician support – assist with administrative questions and duties such as sending letters, faxes, etc.; coordinate with clinicians on additional patient questions; aid psychiatric clinicians in termination processes for patients as needed (e.g., termination letter, external referral, AMD status). Required Skills & Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Strong written and verbal communication skills. Proficiency in Microsoft Office and EMRs. Comfortable handling sensitive and confidential information (HIPAA). Education & Experience High School diploma or equivalent required; associate’s or bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred. Professionalism & Decision‑Making Responsibilities Behave ethically and align with company values. Build and maintain positive working relationships internally and externally. Resolve problems cooperatively and effectively; make decisions that enhance organizational effectiveness. Apply a growth mindset: seek ways to improve processes and performance; assess problem situations, gather information, generate solutions, and make recommendations. Be flexible and adaptable to changing responsibilities. Maintain organization and attention to detail; set priorities, develop schedules, and monitor progress. Resolve conflicts cooperatively and respectfully. Physical Requirements The employee is regularly required to sit, stand, bend, talk, hear, walk, and lift up to 25 pounds. Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus. Reasonable accommodations may be made. Equal Opportunity Employment LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. Diversity, Equity & Inclusion LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr