Guest Service Representative

Front Desk Receptionist – Barkers Hotel & Purrington Inn

Join Our Pack! Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly.

This is more than just a receptionist role—you'll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door.

What You'll Do:

Client Interaction

• Greet clients and pets with warmth, professionalism, and a smile—in person and on the phone
• Answer questions about our services (boarding, daycare, grooming—you name it!)
• Schedule reservations and appointments using our management software
• Guide pet parents through smooth check-in/check-out procedures
• Update and maintain pet medical and vaccination records

Administrative Duties

• Keep client and pet records organized and accurate
• Process payments (cash, card, and digital) and issue receipts
• Prepare and file intake forms and boarding agreements
• Respond to emails and inquiries promptly—or forward to the right team member

Facility Support

• Communicate pet care details to our amazing kennel and grooming staff
• Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared
• Keep the lobby tidy, welcoming, and safe for both pets and people
• Help manage front-desk supplies and retail pet product inventory

What Makes You a Great Fit:

• Excellent communication skills (verbal & written)
• Super organized and able to juggle multiple tasks with a smile
• Calm under pressure and in high-energy environments
• Kind, compassionate, and patient with both animals and their owners
• Reliable, punctual, and team-oriented

A Few Physical Requirements:

• Comfortable being on your feet—standing, walking, sitting—for extended periods
• Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)
• Ok with barking, meowing, and the occasional furball or flying fluff

Schedule & Availability:

• Must be flexible to work weekends, holidays, and during peak seasons
• Shifts may vary depending on business needs

Your Background:

• High school diploma or equivalent (required)
• 1+ year of receptionist or customer service experience (preferred)
• Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!
• Comfortable handling cats and dogs of all shapes, sizes, and sass levels
• Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus

Perks & Benefits:

• Competitive pay
• Medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts (your pets will thank you!)

Sound like a paw-some fit? If you're ready to bring your love for animals and people to a place where no two days are the same, we'd love to meet you!