Pharmacy Tech

Job TitleThis employee works in both clerical and distribution roles as needed.ResponsibilitiesResponsible for obtaining complete and accurate documentation for prescription fulfillment and billingCommunicates with customers for the purposes of answering questions and refilling medications and/or suppliesResponsible for timely and accurate preparation and processing of customer ordersMedical Clerical DutiesReviews and enters Confirmation of Orders, medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and MedicareGenerates accurate Confirmation of Orders to be faxed to providers for approvalCommunicates with providers the required documentation needed to complete an orderPerforms daily followup with providers for required documentationCommunicates with customers via inbound and outbound manual and/or automated callsEnters customer ordersVerifies and updates demographic information such as address and telephone number, as well as document informationTroubleshoot issues with customers account such as tracking packages, prescription questionsDistribution/Shipping DutiesPrepares box stock for use by operation of box taping machine or by hand taping of boxesViews customer orders in computerized order systemPulls and packages appropriate equipment and/or medications to fill orderAffixes proper prescription and barcode labels to medication boxes, handwrites any special instructions (i.e. signature required, UPS only, etc.) on the barcode label and forwards the filled order to the pharmacist for verification prior to shipmentStocks work stations with appropriate supplies and product/equipmentPrepares packages for shipment using computerized shipping systems by creating and affixing accurate shipping labels, sorting the packages by carrier and stacking them in the appropriate area for pickup by the designated carrierMaintains safe and clean work environment by keeping shelves, shipping supply area, and work stations neatMay operate forklift and/or pallet jackSkills and QualificationsStrong verbal and written communicationAble to use both computer and phone to provide this communicationAbility to hold state Pharmacy Technician License as required in state of jurisdictionWhen required, must be able to pass a medical clearance and fit test for personal protective equipment ("PPE")Education and Experience:Graduate from an accredited high school or equivalentMinimum of one-year clerical/office experienceEducation to meet state licensure requirements as directed by state of jurisdictionPhysical Demands:The employee must occasionally lift and/or move up to 25 pounds.