Assistant Manager - 3951 Taylorsville rd.

Job Description

We're looking for a dynamic and results-driven Assistant Manager to join our team at our 3951 Taylorsville rd. location in Louisville, United States. In this pivotal role, you will support the Store Manager in overseeing daily operations while leading and motivating a dedicated team. You'll be instrumental in delivering exceptional customer experiences, maintaining operational excellence, and driving store performance. This position offers an exciting opportunity to develop your leadership skills in a fast-paced, collaborative environment where your contributions directly impact our success.

• Oversee and manage daily store operations, including opening and closing procedures, to ensure smooth and efficient workflow
• Lead, motivate, and mentor team members to maintain high performance standards and foster a positive work culture
• Run shifts efficiently while ensuring timely order preparation, accurate processing, and quality delivery
• Handle cash transactions, reconcile registers, and maintain accurate financial records with meticulous attention to detail
• Interact professionally and empathetically with customers, addressing concerns promptly and ensuring satisfaction
• Answer phones, process customer orders accurately, and manage customer inquiries with exceptional communication skills
• Maintain a clean, organized, and safe work environment that complies with company standards and health regulations
• Train and develop new team members through comprehensive onboarding and ongoing skill development
• Implement, enforce, and communicate company policies and procedures consistently across all team members
• Collaborate with the Store Manager to analyze performance metrics, achieve sales targets, and identify opportunities for store improvement
• Manage inventory, monitor stock levels, and contribute to efficient inventory control and ordering processes
• Make decisive decisions in high-pressure situations while remaining calm, organized, and solution-focused
• Demonstrate resilience and adaptability when responding to operational challenges and changing business needs

Qualifications

• Proven experience in customer service, food service, or retail management environment
• Strong leadership and team management skills with the ability to inspire and develop others
• Excellent communication and interpersonal abilities to work effectively with diverse team members and customers
• Proficiency in math, analytical thinking, and problem-solving capabilities
• Demonstrated ability to multitask and work efficiently in a fast-paced, high-volume environment
• Detail-oriented mindset with a strong focus on accuracy, quality, and operational excellence
• Physical ability to lift up to 25 pounds regularly and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Basic computer skills for order processing, inventory management, and point-of-sale systems
• Strong financial acumen and experience handling cash transactions and reconciliation
• Proven ability to train, mentor, and coach team members effectively
• Exceptional customer complaint resolution and conflict management skills
• Decision-making capability and assertiveness in managing operational challenges
• High school diploma or equivalent (preferred)
• Food safety certification or willingness to obtain (preferred)
• Positive attitude, enthusiasm, and genuine commitment to delivering outstanding customer experiences

Additional Information

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Assistant Manager:
•Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 15 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.
•A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to reliable vehicle that is insured and have a valid driver's license
•A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team.
•You have to be at least 18 years old.
You'll be working for a company that is fun and flexible. Not to mention, its work experience you will rely on for a long time to come. You've had our pizza delivered to you, now it's time to help up be the pizza delivery company in the world. Go on, boss, show us what you've got. Apply now!