Automotive Shop General Manager

Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Kerner’s Auto Service is a family-owned, full-service independent automotive repair facility serving the community since 1973. We operate a busy, high-volume shop with a strong reputation built on professionalism, integrity, quality repairs, and an exceptional customer experience. We are a modern, process-driven operation that invests heavily in our people, technology, training, equipment, and customer experience. Our team includes experienced technicians, service advisors, and front-office support staff working together in a structured and professional environment. We are seeking an experienced General Manager to oversee the daily operations of the business and report directly to the owner. The Position This is a hands-on leadership position responsible for the overall performance, accountability, efficiency, and daily execution of the shop. The General Manager will oversee: Service advisors and front-office staff Automotive technicians and general service staff Daily workflow, scheduling, and shop productivity Employee performance and accountability Customer service standards and issue resolution Operational systems, policies, and procedures Key performance indicators and financial performance Staff development, coaching, and communication Implementation and consistent execution of company processes Who We Are Looking For The successful candidate will be a strong, organized leader who understands that great operations are built through clear expectations, consistent processes, accountability, communication, and follow-through. You should be someone who can: Identify operational weaknesses and opportunities for improvement Create, improve, document, and implement systems and procedures Hold employees accountable while maintaining a professional and productive culture Improve workflow, efficiency, productivity, and communication Coach and develop employees rather than simply manage problems Use data and performance metrics to make decisions Address issues directly and consistently Work closely with ownership while taking real responsibility for day-to-day operations Balance customer experience, employee development, operational efficiency, and profitability Minimum Qualifications Minimum 5 years of automotive shop management experience, or comparable leadership experience with responsibility similar to a shop manager or general manager Strong understanding of independent automotive repair shop operations Proven experience managing employees across multiple roles or departments Experience implementing systems, procedures, and accountability standards Strong leadership, communication, organizational, and problem-solving skills Ability to operate effectively in a fast-paced, high-volume environment Comfortable reviewing performance metrics and identifying opportunities for improvement Compensation & Benefits $90,000–$125,000 annual compensation, based on experience and qualifications Monday–Friday schedule No weekends Health and dental benefits 401(k) with company match Paid time off and paid holidays Shop Hours Monday - Friday 7:30am-5:30pm Paid training and professional development Stable, established, family-owned company Modern systems, technology, and equipment Opportunity to have a meaningful impact on the continued growth and development of the organization This is an opportunity for an experienced automotive leader who wants more than a title. We are looking for someone who can take ownership of daily operations, strengthen the team, improve systems, maintain accountability, and help move an already successful organization forward. If you have successfully led people, improved processes, created accountability, and understand what it takes to operate a high-performing independent automotive repair facility, we would like to hear from you.