Front Desk Agent

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations:

1. Assist guests with check-in and check-out processes.
2. Coordinate all guest requests.
3. Inform guests of hotel services, features and room amenities.
4. Welcome the guest by name whenever possible.
5. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
6. Set up and break down meeting space.
7. Prepare food for meetings/events.
8. Follow the hotel's rate structures, discounts and sell/upsell strategies.
9. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
10. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
11. Cancel room reservations according to policy.
12. Report any items in need of repair.
13. Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

General Requirements:

Able to work most weekends and holidays.

Report to work on time and in proper uniform.

Experience: None. Customer service experience in Hospitality a plus.

Education: None

Physical Requirements:

Ability to stand/walk for up to 8 hours.

Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Opportunity Employer.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.