Accounts Receivable Specialist

Job Description

Job Description

Johns Plumbing, Heating & Air Conditioning, Inc. is a dynamic and growing organization that has been serving the Triad area since 1974. What started as a small operation has transformed into the largest locally owned service provider for plumbing, heating, air conditioning, and water purification. With a commitment to customer service and a fleet of over 30 trucks operating 24/7, we ensure fast and efficient solutions for all our clients' needs. We are seeking a motivated and detail-oriented Administrative Assistant to join our team and support our daily operations.

Position: Accounts Receivable Specialist

Duties and responsibilities :

The primary responsibilities of this role include managing receivable accounts, communicating with customers to solicit payments, and maintaining accurate records of collection activities.

Key Responsibilities – Residential Customer Base:

• Process and post payments received from customers.
• Process weekly cash deposits.
• Be the first point of contact for customer call in payments, inquiries, and disputes on account related issues.
• Identify and contact customers with delinquent accounts through mail, telephone, or email to request payment.
• Prepare and send monthly statements to customers, and initiate credit hold status for accounts that remain unpaid.
• Maintain comprehensive records of collection efforts and account statuses.
• Work with the legal team to complete, file, and manage court documents related to delinquent accounts, including necessary liens for projects.
• Negotiate financial arrangements with customers as authorized.
• Oversee authorized payment schedules and arrangements made with customers (formal payment plan agreements).
• Handle sensitive customer information, including credit cards and other payment details, with confidentiality and care.
• Ensure compliance with current aging percentage goals established by management

This position will require the following skills:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to multitask and prioritize tasks effectively.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Benefits:

• 401k Plan
• Paid Health Insurance
• Paid Vacation
• 8 Paid Holidays
• Maternity and Paternity Leave