Dental Operations Manager

We are currently looking for a Full Time Dental Operations Manager to join our Dental Clinic Team 1 team located at the Ardmore Health Clinic working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:
Oversees the daily operations of the Dental Clinic and manages and coordinates dental support services. This position, in close collaboration with the Vice Chief of Dental Services, oversees the operation of general dentistry and hygiene services. This position is accountable for the quality-of-care patients receive and the performance of personnel under their supervision.

Responsibilities:
* Oversees the comprehensive operations of the Dental Clinic, ensuring that all aspects of dental services, including patient care, administrative functions, and staff management, run smoothly and that effective day-to-day procedures are implemented, maintained, and adhered to
* Coordinates with the Satellite Clinic Director, the Vice Chief of Dental Services, and the Dental Program Administrator to oversee all aspects of dental practice activities, including clinical procedures and staff competencies
* Provides guidance and support on personnel matters related to the dental staff, including staffing plans, recruitment, hiring, and disciplinary actions
* Supports the coordination of continuing professional education, in-service training, and departmental orientation programs
* Oversees and approve time and leave requests for all dental staff, ensuring adherence to management guidelines and Chickasaw Nation policies
* Oversees the management and approval of employee Individual Development Plans (IDPs) and Balanced Scorecard Bonus (BSB) initiatives
* Ensures the accurate and timely submission of evaluations and competencies for all dental staff, in accordance with management guidelines and Chickasaw Nation policies
* Manages the oversight and maintenance of dental equipment, including end-of-life and procurement of large equipment and project life cycles of installation
* Manages the stock levels of supplies and instruments
* Works in collaboration with SPD and Vice Chiefs to streamline instrument procurement and reprocessing workflows, ensure compliance with reprocessing requirements, and utilize Lean practices to enhance efficiency and reduce waste.
* Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
* Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
* Ensures equipment and facilities effectively support the needs of patients and staff while maintaining safety and operational efficiency
* Implements and monitors management practices based on departmental Standard Operating Procedures that ensure equipment and facilities are used efficiently and effectively, contributing to a streamlined and productive operational environment
* Demonstrates a thorough understanding and ownership of departmental policies and procedures
* Fosters positive relationships with vendors and serve as the primary point of contact, facilitating communication between departments and properties
* Takes ownership to ensure that the dental department is consistently clean, organized, and fully operational daily, in accordance with Joint Commission and departmental standards
* Manages all personnel management workflows within the ERP in a timely, accurate, and efficient manner
* Promotes teamwork with all dental staff to foster a collaborative and cohesive work environment
* Coordinate with the lines of support on any clinic closures
* Collaborate with medical coders and the business office to ensure timely documentation completion, which is crucial for optimizing revenue and financial performance
* Coordinates with human resources and leadership to conduct interviews
* Ensures human resource-related issues are resolved promptly, per management guidelines and Chickasaw Nation policies
* Monitor and analyze Key Performance Indicators (KPIs) to offer suggestions for improvement
* Prepares reports as needed or requested
* Resolves patient complaints in partnership with Patient Relations
* Develops solutions to trends that negatively impact the patient experience to enhance overall service quality
* Ensures stewardship of resources by effectively managing and utilizing them to maximize value and sustainability
* Oversees in-house referrals to external dental or medical offices to ensure the overall quality of patient care. This includes ensuring that completed treatment plans are entered for the providers
* Partners with all Dental Operations Managers and CNDH Leadership for developing protocols, procedures, and guidelines specific to the area of operations
* Ensures all infection control, prevention, and Joint Commission requirements are strictly adhered to
* Participates in committees and meetings as assigned, contributing to continuous improvement and organizational effectiveness
* Collaborates with the Vice Chief of Dental Services and the Satellite Clinic Director to foster a successful triad leadership model that supports all dental staff
* Ensures employees and resources complete assigned training and development
* Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs all other duties as assigned

Competencies:
Essential:
* Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
* Ability to adapt to new technological environments
* Ability to prepare clear and concise role-specific reports
* Ability to accept criticism and constructive feedback
* Ability to use all equipment associated with the position including projection equipment, high-capacity printer, and computer systems
* Ensures compliance
* Ability to maintain a high level of confidentiality in all matters
* Resolves conflicts among personnel, projects and schedules
* Must be able to exert analytical and critical thinking skill
* Delegates to appropriate personnel and follows-up to ensure required results and standards are met
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Knowledge of industry best practices
* Basic project management skills, including communication, scope, and schedules
* Understanding of business fundamentals, processes, and documentation
* Knowledge of data analysis, reporting and budgeting
* Develop and apply proficiency in computer systems and applications as required by role and responsibilities
* Leadership focus including team building, collaboration, and interdepartmental coordination
* Ability to choose solutions to challenges and make informed decisions by collecting relevant information and data and considering multiple viewpoints, cost-benefit, core values, etc.
* Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate team members
* Ability to multitask
* Relates problems and translates understandable solutions
* Establishes professional working relationships as appropriate
* Ability to plan, organize and follow through on assignments
* Interpersonal skills to motivate, investigate, inspire
* Writes effective communications with team, departments, guests and management
* Ability to write clearly, concisely, and accurately (e.g. Reports, business correspondence, and procedure manuals demonstrating logic focus, critical thinking, and clarity with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers)

Skills:
Essential:
* Possess strong skills in modern office procedure and business etiquette
* Intermediate computer skills
* Must be flexible and be able to adapt to last minute changes
* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
* Excellent Phone Skills

Experience:
Essential:
* 3 years directly related experience with management

Education:
Essential:
* High School, GED or Equivalent
* Bachelors Degree in directly related field

Nonessential:
* Masters Degree in directly related field
* Technical School

Essential:
* A bachelor's degree in dental hygiene, business administration, healthcare management, or a related field
Nonessential:
* Advanced degrees such as a Master's in Healthcare Administration (MHA) or Business Administration (MBA) is preferred
* Preferred: Graduation from an accredited school of dental assisting preferred but not required

Credentials:
Essential:
* Pass general background check
* Basic Life Support (BLS)
* CN Core Leadership Level 2

Essential:
* This position requires completing level two Core Leadership Training within 24 months of the hire or promotion date

Working Conditions:
Essential:
* Works in a hospital or clinic environment
* Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc.
* May be required to assist individuals with unmanaged emotions
* Potential exposure to contagious diseases
* Sometimes lift and or carry up to 50 lbs
* Sometimes assist with lifting patients
* Sitting up to 75% of shift
* Standing up to 50% of shift
* Walking up to 25% of shift
* Requires mobility
* Pass pre-employment drug test

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:
*To enhance the overall quality of life of the Chickasaw people.

Vision:
*To be a nation of successful and united people with a strong cultural identity.

Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork