Loss Prevention Manager

Gulfstream Goodwill Industries assists people with disabilities and other barriers to employment to become self‑sufficient, working members of our community. Giving people a hand up rather than a hand out results in self‑esteem and independence. We provide programs and services for individuals in Palm Beach, Martin, St. Lucie, Indian River, and Okeechobee counties. Full Time – (Benefits: Med/Dental/Vision/Aflac/PTO + more). Requisition Code: 2017:59000‑001. Location: 1710 Tiffany Drive East., West Palm Beach. Job Description Provides expertise and leadership direction for Gulfstream Goodwill’s Loss Prevention program. Through successful execution of asset protection education programs, has primary responsibility for reducing all types of loss throughout Gulfstream Goodwill’s territory; supports compliance to the Company’s workplace safety programs; and contributes to the mission of Gulfstream Goodwill by performing surveillance and investigations to reduce losses and ensure protection of Gulfstream Goodwill’s assets. Develops, implements, and manages security awareness programs that contribute to the prevention and reduction of fraudulent losses while promoting team member safety and security. Initiates investigations based on loss trends, internal reports and other sources; analyzes and investigates inventory shrinkages; determines causes; and actively participates in initiatives to resolve and correct issues. Has overall responsibility for reviewing video footage and reporting related evidence on internal and external cases. Conducts internal and external investigations, suspect interviews and keeps confidential reports. Ensures accurate and timely reporting on all activities, observations, and incidents and ensures accurate record keeping and evidence retention. Monitors and maintains location cameras and assists with surveillances; ensures proper operation, maintenance, and repair of alarm and surveillance systems; monitors location opening and closing alarm reports to ensure proper building procedures are followed. Identifies employee behavior and operational issues that contribute to theft and partners with appropriate personnel in theft reduction. Reports security vulnerabilities and safety hazards observed while on assignment at any agent facilities. Consults and coordinates efforts with Human Resources, District and Store Managers, other Goodwill departments, vendors, customers and donors as required. Interacts with law enforcement and other security agencies in a positive and professional manner. Acts as an agency representative during court proceedings. Leads civil restitution recovery. Collects security analyses for all locations; conducts safety and security audits and surveys to detect areas of vulnerability or violations of company policies and procedures. Reviews exception / void reports weekly. Responds to after‑hour alarm calls. Performs any range of special projects associated with Loss Prevention and Safety. Demonstrates by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self‑sufficient, working members of the community. Performs or assists with any duties or operations required to maintain workflow and meet schedules and quality requirements. Maintains a safe work area and complies with safety procedures and equipment operating rules, keeping the area clean and orderly. Participates in meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, and policies. Qualifications Knowledge and Skills Bachelor’s Degree in Criminal Justice or a related field and a minimum of three years’ experience in loss prevention and/or asset protection in retail, industrial or commercial security environments. Loss Prevention Certified (LPC) designation preferred. Wicklander – Zulawski Certification preferred. Experience with various surveillance equipment, including video surveillance, digital recorders, digital cameras, loss prevention computer software and related equipment. Competency in conducting investigations, including analyzing data, accurately observing and documenting incidents and events. Ability to communicate effectively, both written and verbal, in English. Ability to interact positively with various people in diverse situations. Ability to work independently, demonstrate strong assessment/analytical skills, good judgment, problem‑solving skills, and flexibility, including working evenings and weekends. Must have a valid Florida driver’s license, reliable transportation, and the ability to be insured under the company’s vehicle insurance policy as well as solid geographical knowledge of Gulfstream Goodwill Industries’ five‑county area. Physical Requirements General office environment; subject to external conditions occasionally. Frequent travel. Frequent walking, standing, stretching and bending. Occasional climbing, lifting, pulling and pushing up to 25 pounds. Tools and Equipment Used Computer and peripherals, word processing, spreadsheets and software programs, safety equipment, and various surveillance equipment. Equal Opportunity Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr Gulfstream Goodwill Industries, Inc.