Software Engineering Architect

We are building a platform that provides near real‑time monitoring of cloud and AI cost and capacity utilization across Salesforce’s global infrastructure. The platform helps optimise resource allocation, forecast spend, and minimise costs using advanced machine learning to turn petabytes of data into actionable predictions and business insights for FinOps practitioners, service owners, and technical leaders. What You'll Actually Be Doing Design and implement architectural solutions for the CECM platform, ensuring enterprise‑grade scalability, reliability, performance, maintainability, and security. Lead the architectural design of complex distributed systems and champion technical standards, principles, frameworks, and best practices for the platform. Collaborate extensively with cross‑functional teams and act as a liaison across the broader engineering organization to integrate with other platform services and align technical goals. Mentor and provide technical guidance to engineers and data scientists, fostering their development and engaging in high‑level technical discussions. Evaluate, research, and introduce new technologies and architectural patterns, leading prototyping efforts to shape the platform’s evolution. Define and track key technical metrics for platform health and performance, applying deep expertise to resolve complex real‑time challenges and ensure high availability. Some Current Areas of Focus Deliver first‑class cost optimisation and capacity management that is easy to use, highly enabling, and well integrated with Salesforce’s centralised infrastructure and tooling. Support cost analytics and forecasting infrastructure across and within major cloud providers (AWS, GCP, Azure, 1P). Balance isolation and cost efficiency for hundreds of teams and thousands of users leveraging the data‑analytics platform. Integrate AI agents to ease and accelerate platform usage, targeting 75%+ autonomous success rates. Architect a Token‑Optimization Index (TOIN) to manage Salesforce’s AI/LLM spend with the same rigor as infrastructure cost optimisation. Achieve 99% forecast accuracy while supporting rapid scaling of Data Cloud, Agentforce, and C360. Design for multi‑cloud by default, providing cost visibility, reservation management, and forecasting without duplicating infrastructure. Position Salesforce as the de‑facto destination for infrastructure analytics and a turnkey platform for cost‑conscious engineering. You're Our Person If 15+ years of hands‑on software development experience with a proven track record of designing, building, and delivering large‑scale, high‑performance distributed systems. A related technical degree is required. Extensive cloud infrastructure architecting & development experience (FinOps, cost optimisation, capacity planning, or data platforms). Extensive experience working in the public cloud (AWS, GCP, Azure). Deep expertise in big data platforms (Trino/Presto, Iceberg, Airflow, Spark). Knowledge of AI/ML systems, LLM optimisation, or agentic workflows. A passion for getting things done, including hands‑on prototyping of new approaches. Experience building products used by 1,000+ internal users. Even Better If Experience mentoring engineers and contributing to technical discussions, fostering their technical development and understanding of complex architectures. Strong communication skills for both technical and non‑technical audiences, with the ability to independently craft and deliver strategic technical reports and presentations to executive leadership. Ability to make data‑driven architectural decisions and effectively balance technical debt with new feature development. Experience building engineering roadmaps and setting long‑term design strategies across multiple development lifecycles. Benefits Benefits include time‑off programmes, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k) and an employee stock purchasing programme. For additional details, see Salesforce benefits information. Equal Opportunity Employer Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating an inclusive workplace free from discrimination. Recruitment, hiring, and promotion decisions are fair and based on merit, with no regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, marital status, or other protected classifications. In the United States, compensation is determined by factors such as location, job level, and experience. Eligible roles may receive incentive compensation and equity. For more information, including accommodation requests, see the provided form. #J-18808-Ljbffr