IT Business Analyst - NPS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems.

1. Reviews, analyzes, and evaluates business systems, data flows, and user needs to define opportunities for improvement and alignment with organizational objectives.

2. Conducts needs analysis and develops AI-assisted requirements and process definitions, ensuring requirements are clear, testable, and adaptable as business priorities evolve.

3. Partners with developers and solution teams to clarify requirements, validate assumptions, and troubleshoot issues during integration or configuration work..

4. Analyzes and documents requirements for transactional and API-based systems, ensuring inputs, outputs, and data mappings are fully understood and clearly communicated to technical and business stakeholders..

5. Researches and documents requirements, for new and existing business flows (including payment, billing, and reporting processes), recommending changes that improve accuracy, efficiency, and compliance..

6. Summarizes and communicates analysis outcomes in decision-ready insights that enable stakeholders to make informed business and technical decisions..

7. Defines requirement-driven acceptance criteria and validation conditions to support QA and stakeholder testing, ensuring coverage without directly driving test execution..

8. Acts as liaison among clients, operations, and technical teams to ensure solutions meet both functional and regulatory requirements.

9. Collaborates with clients, partners, vendors, and internal teams to support system integrations, migrations, and adoption of new solutions..

10. Leverages AI and automation tools to accelerate requirements gathering, analysis, and validation, with a focus on speed-to-insight and reducing manual effort.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

EDUCATION:

Bachelor’s Degree in Business, Information Systems, Computer Science and/or equivalent practical experience.

Ongoing professional development in AI, data analysis, or system integration strongly preferred.

EXPERIENCE:

3 to 5 years of experience as a Business Analyst, Systems Analyst, Product Analysis, or Systems integration Demonstrated ability to:

Work with transactional and API-based systems, including reading API specs and interpreting JSON/XML payloads.

Translate business needs into clear, testable requirements.

Collaborate across technical, business, and compliance teams.

Experience in financial services, payments, billing, or data-intensive products preferred.

Comfort with AI-assisted tools for requirements gathering, data validation, or analysis preferred Experience working with cross-functional teams

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

Communication & Collaboration

Strong verbal and written communication skills, with the ability to clearly convey complex concepts to both business and technical audiences.

Skilled at building consensus and aligning diverse perspectives across stakeholders, operations, compliance, and technology teams.

Analytical & Problem-Solving Skills

Comfortable working through ambiguity and uncovering details quickly.

Able to simplify complex problems into clear, actionable requirements that drive solutions forward.

Technical Literacy

Familiarity with transactional and API-based systems (e.g., reading API documentation, JSON/XML payloads, and integration requirements).

Ability to partner effectively with developers and solution teams, demonstrating enough technical fluency to ensure requirements are clearly understood and implemented as intended.

AI & Automation Fluency

Familiarity with AI-assisted tools for requirements gathering, process mapping, and analysis.

Ability to critically evaluate AI outputs for accuracy, compliance, and business relevance.

Customer Value Orientation

Strong desire to deliver solutions that create meaningful value for customers and the business

Balances thorough analysis with timely delivery, ensuring progress is made without unnecessary delays.

Adaptability & Speed-to-Insight

Works effectively in fast-paced, Agile environments with shifting priorities.

Moves projects forward with urgency, even in the face of uncertainty or incomplete information.

Professional Traits

Self-directed, highly motivated, and curious

Resilient and resourceful when faced with challenges, with a strong sense of ownership and accountability.

Compensation range for this position is $80,000-$110,000, depending on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at View phone number on click.appcast.io or View email address on click.appcast.io .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

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