TELECOMMUNICATIONS ASSISTANT

Telecommunications Assistant

You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

The Telecommunications Assistant serves as a customer service ambassador to all Sibley stakeholders (staff, MD, patients and families) through demonstration of excellent customer service skills as outlined in Sibley's Circle of Excellence. Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, families and other departments. Consistently demonstrates strong organizational, communication and time management skills that help to facilitate a smooth functioning across the facility by operating all communications/answering service equipment.

Location: Sibley Memorial Hospital, Washington D.C.

Shift: Rotating Shift / Full-Time

Education:

• High School graduate preferred or equivalent training and experience.
• One year of experience as a hospital and/or answering service operator preferred.

Skills & Abilities Required:

• Must be able to speak clearly distinctly and use good grammar.
• Must be able to type 30 words per minute.
• Displays good judgment and diplomacy in dealing with all clients.
• Must be able to express oneself clearly verbally and in writing.
• Provide excellence customer service to all stakeholders

Essential Duties & Responsibilities:

• Operates an electronic message center, sitting at a PC and keyboard for extended periods of time.
• Answers and receives all incoming calls, referring callers to proper extension by reading a listing of telephone numbers.
• Establishes a productive rapport with families and visitors; initiates contact and determines customers' needs upon arrival to the unit.
• Directs patient/family and physicians concerns to the appropriate person.
• Provide routing information to callers as requested and in accordance with hospital policy by listening to the request.
• Assist and maintain accurate lists for in-house in Medical by writing or typing the information which is then given to the supervisor.
• Maintain accurate list of on-call personnel by updating the on-call listing in writing. Contact the on-call personnel during off hours.
• Visually and audibly monitors alarms such as CODE BLUE, CODE ORANGE, CODE PINK, CODE PURPLE, CODE STRONG, CODE RED, CODE 100, RAPID RESPONSE TEAM, CODE STORK, STROKE RESPONSE TEAM, CODE SILVER, and STAT PAGE (OB, Anesthesia, etc.) and adheres to hospital and department policies and procedures relative to them. Monitoring also involves reaching above head level to turn alarms off.
• Pages authorized personnel by speaking over the hospital "Public Address" system.
• Answers the physicians' answering service calls and establishes reliable typed messages then transmits messages to clients by telephone, cell phone, or pager.
• Contact Imaging techs (i.e. ECHO, MRI, Vascular, NUC Med, etc.).
• Maintains accurate and clear typed and written records of all transactions in hospital EHR.
• Maintains the utmost confidentiality as it pertains to clients (patients, visitors, and staff) and physicians' answering service functions.
• Verbally notifies Telecommunications Technician or Telephone Company of needed repairs after speaking with telephone system users.
• Assistance with language equipment and remote controls.
• Maintain language cart
• Attend meetings as required.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit

Salary Range: Minimum 18.27/hour - Maximum 27.13/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.