Front Desk Supervisor

Job Description

Job Description

**Job Summary:**
We are seeking a Front Desk Supervisor to oversee our front desk operations and ensure exceptional customer service. The ideal candidate will be responsible for supervising the front desk staff, coordinating guest services, managing reservations, and resolving any guest issues in a timely and efficient manner.

**Qualifications:**
- Prior experience in a hospitality or customer service role
- Proven experience in a supervisory or leadership position
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in computer skills and knowledge of reservation systems

**Responsibilities:**
- Supervise and train front desk staff on customer service procedures
- Handle guest check-ins, check-outs, and inquiries
- Manage room reservations and ensure accurate record-keeping
- Respond to guest concerns and resolve issues promptly
- Coordinate with other departments to ensure smooth operations
- Maintain cleanliness and organization at the front desk area

**Additional Requirements:**
- High school diploma or equivalent; degree in Hospitality or related field is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Familiarity with hotel software and reservation systems
- Strong problem-solving skills and a customer-focused mindset