Call Center Representative

Job Description

Job Description

Customer Service Representative (Inbound Call Center) Overview

We are hiring a Customer Service Representative to support high-volume inbound calls related to vehicle recalls, warranty inquiries, and customer support . This is a great entry-level opportunity for candidates who thrive in fast-paced environments and enjoy helping customers.

• Handle 30–40 inbound calls per shift while delivering excellent customer service
• Schedule customer appointments for airbag recalls and provide dealership information
• Answer questions related to recalls, warranties, and basic troubleshooting
• Accurately document customer interactions and create service cases
• Provide timely resolutions or escalate issues to the appropriate department
• Navigate multiple systems and screens to support customer needs
• Meet performance goals including call volume, handle time, and customer satisfaction

• Previous customer service or call center experience preferred
• Strong communication and problem-solving skills
• Ability to multi-task and navigate multiple systems
• Minimum typing speed of 35 WPM
• Comfortable working independently and within a team

• Automotive, dealership, or warranty-related experience
• Familiarity with call center or CRM systems

• Availability required Monday–Friday between 6:00 AM – 5:00 PM (shift assigned within this window)

• Degree preferred or equivalent work experience

#westpriority26

This is a Contract position based out of Chino, CA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chino,CA.

This position is anticipated to close on Jun 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.