Dispatcher

Job Description

Job Description

Job Posting TitleBilingual Transportation Dispatcher

Job Description

About Us: 

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart, sustainable products that improve our environment and people’s lives. The Company is private equity owned, has approximately 60 sites in the US and Canada, and nearly 4,000 employees. With innovative tools, technologies and processes, Liberty Tire is a revolutionary American conservation enterprise – from coast to coast, and from whole tire to end products. The company’s commitment to finding new and better ways to RECLAIM, RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers.

Job Summary:

The Dispatcher is responsible for ensuring smooth daily operations by coordinating drivers, managing routes, and ensuring compliance with DOT regulations. This role requires strong communication skills, logistical knowledge, and the ability to handle multiple tasks in a fast-paced environment.

Duties and Responsibilities:

• Ensure daily compliance with DOT regulations.
• Responsible for outbound shipments
• Manage team of CDL drivers
• Communicate effectively with drivers, customers, and internal staff to ensure timely deliveries and resolve any issues.
• Assists with customer billing
• Supervise and monitor the performance of assigned employees to ensure high standards of service.
• Schedule maintenance and repairs for vehicles to minimize downtime and ensure efficient operations.
• Plan and optimize delivery routes for maximum efficiency.
• Handle and resolve customer complaints accurately and efficiently.
• Participate in the recruitment and interview process for driver and helper positions.
• Maintain accurate records of dispatch activities, customer interactions, and other relevant data.
• Conduct regular training sessions for drivers on safety and compliance topics.
• Assist the Transportation Manager with various office tasks and responsibilities as needed.

Required Skills/Abilities:

• MUST BE ABLE TO SPEAK, READ AND WRITE SPANISH
• Samsara and Tower system experienced preferred 
• Must be able to work in a fast-paced environment
• They're the main point of contact between drivers and customers
• Answers emails, calls and text from customers, drivers, managers, sales rep and corporate. 
• Must have great communication skills 
• Organization skills a plus  
• Phone etiquette 
• They plan and schedule daily routes, work orders, and add notes from customers 
• Reschedule any missed stops
• Contacts customers to confirm scheduled pickups. 
• Gives updates to customers