Lead Yard Ops

Lead Yard Ops

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Lead Yard Ops works under minimal supervision and is responsible for the overall coordination of office activities and performs a variety of administrative and clerical duties for the assigned branch. This position traditionally works with the Operations Manager to plan and implement operational objectives.

Essential Functions

• Provide outstanding customer service and supports for all operational activities at the yard including data input, typing correspondence, filing, sorting, and mail distribution.
• Receive, screen, and route incoming telephone calls. Answer routine questions, provide information, and work with customers on orders for products or services
• May be assigned a list of customers for which customer service will be provided. Activities may include calling out to customers to take orders, resolve issues, and ensure customer satisfaction
• Work with the Operations Manager to coordinate logistical activities between sales and operations at the yard
• Resolve customer complaints regarding products and service quality and escalates issues to the Operations Manager as required. Keep the Operations Manager well informed of activities, results of efforts, and potential problems and recommend corrective actions
• Gather and process all operational and sales data related to the yard. Input work order information, perform research, and maintain files and records for the yard, generating reports as requested
• Provide internal customer service to drivers and yard personnel assigned to the yard. Maintain daily contact with the drivers on work orders, service quality issues, new sales opportunities, and reconcile all work order tickets, ensuring that notes have been properly documented and submitted to the posting department daily
• Work with the posting department to resolve issues
• Act as a liaison between yard and division and coordinates HR activities (new hires, special projects, etc.) for the yard by partnering with the regional HR representative
• Maintain and reconcile POs and submit them to the Operations Manager for approval
• Provide backup payroll support for the Operations Manager
• Manage and order supplies for the yard within budget guidelines
• Perform other duties as assigned

Qualifications

• Computer knowledge (Microsoft Office)
• Well-developed clerical & administrative skills
• Well organized & able to work under timelines & constraints
• Strong written & verbal communication skills
• Analytical, process-oriented, and able to focus on details for long periods of time
• Should be a resourceful person and perform in a professional manner

Physical Requirements

• Sit while operating equipment (such as a forklift) and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand Understand the speech of another person
• Hear sounds and recognize the difference between them
• Be able to walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40lbs from your waits to your shoulders
• Lift 30lbs from the floor to your head
• Crouch and squat
• Push 150lbs and pull 150lbs horizontally

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$23.94 $33.52 / hour

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.