Retail General Manager

Job Description

Job Description

Are you a proven retail leader with a passion for driving growth, developing talent, and delivering exceptional customer experiences? We're looking for a Retail General Manager to lead the strategic and operational direction of our retail stores.

In this high-impact role, you'll work directly with company leadership to shape sales strategies, elevate store performance, and build a strong culture of accountability and excellence across a multi-location retail network.

This position is a salary + commissioned role with amounts to be discussed based on experience during the interview process.

What You'll Do:

Lead & Execute Sales Strategy

• Drive weekly sales performance through goal alignment and execution.
• Analyze trends and forecast sales in collaboration with Finance and Leadership.
• Co-develop commission structures and growth initiatives that motivate teams and meet budget goals.

Oversee Store Operations & Merchandising

• Ensure brand consistency across stores through high merchandising standards and seasonal floor sets.
• Manage store promotions and inspect locations for operational excellence and customer satisfaction.

Develop Talent & Build Teams

• Lead monthly Store Manager meetings to support alignment and engagement.
• Own the full hiring lifecycle for store leadership roles, including training and development.
• Design product knowledge and customer engagement programs that drive results.

Customer & Vendor Relations

• Serve as a key escalation point for complex customer issues.
• Manage vendor partnerships and oversee CSI programs to ensure service excellence.
• Support resolution of claims and lien issues when necessary.

Financial & Strategic Oversight

• Monitor store budgets and P&L performance for efficiency and profitability.
• Work with store leaders to reduce aged inventory and improve stock turnover.
• Participate in corporate strategy discussions and retail growth planning.

What We're Looking For:

• Bachelor's degree in Business, Retail Management, or related field (MBA preferred)
• 7–10+ years of experience in multi-unit retail management
• Proven leadership in sales, team development, and operational excellence
• Strong analytical, forecasting, and budget management skills
• Confident communicator and problem-solver with a collaborative mindset
• Flooring industry experience is a plus

Why Join Us?

• Play a key role in shaping the future of a growing, customer-focused retail brand
• Collaborate closely with executive leadership and make a tangible impact
• Enjoy flexibility to work remotely after initial onboarding and training
• Competitive salary, benefits, and travel opportunities to retail locations nationwide

Bob’s Carpet & Flooring is an EOE and participates in the Federal E-Verify system.