Ambulatory Pharmacy Technician

Job Description

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Position summary 

The Community Clinic is seeking a Ambulatory Pharmacy Technician to join our Primary & Specialty Care Clinic - Poplar St in Rogers, AR.Ambulatory Pharmacy Technician supports ambulatory pharmacy services by working collaboratively with ambulatory care clinical pharmacists and clinical teams to assist with patient outreach, medication access coordination, pre and post visit management, medication history support, adherence initiatives, and program operations. This role helps identify patients who may benefit from pharmacy support, coordinates follow-up, documents care coordination activities and escalates medication-related concerns to the appropriate pharmacist or care team member. This position is full-time, in person with a schedule of Monday - Friday 8:00 AM - 5:00 PM

Essential job functions

• Works collaboratively with ambulatory care pharmacists, clinic teams, providers, and other stakeholders to support pharmacy-led patient care and care coordination across multi-site specialty programs.
• Reviews patient lists, dashboards, and reports to identify patients eligible for pharmacy outreach, adherence support, medication access assistance, population health interventions, or pharmacist follow-up.
• Performs direct patient outreach to support program enrollment, pharmacist appointment scheduling, annual medication access check-ins, and resolution of non-clinical barriers to care.
• Assists ambulatory care pharmacists with medication management support workflows, including gathering medication histories, collecting medication-related information for MTM visit preparation, identifying patient-reported adherence barriers, and escalating clinical concerns to the appropriate pharmacist.
• Supports medication access navigation by identifying affordability or coverage barriers, assisting with patient assistance documentation, and proactively coordinating next steps with the appropriate team.
• Answers, triages, and routes patient or clinic inquiries related to ambulatory pharmacy services, medication access, specialty pharmacy coordination, scheduling, program participation, and follow-up needs.
• Maintains program trackers, dashboards, reports, and key performance indicators to support monitoring of outreach volume and program goals.
• Escalates medication-related concerns, clinical questions, and any matters outside technician scope of practice to the appropriate pharmacist or care team member promptly.
• Maintains patient confidentiality and adheres to HIPAA and Community Clinic privacy and compliance policies.

Community Clinic Essential Competencies

• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills and Abilities

• Communication: Speaks and writes clearly and kindly and can talk with patients who are hesitant   or   frustrated.
• Attention to Detail: Records medication information, documentation, and tracker entries accurately.
• Sound Judgment: Recognizes when a question needs a pharmacist and hands it off quickly.
• Organization: Keeps track of many patients and follow-ups at once and gets to all of them.
• Technology and Data Skills: Comfortable with the EHR, reports, and spreadsheets, and able to learn new tools quickly.

Required qualifications

• High School diploma or GED required.
• 1-3 years of related work experience required in pharmacy, ambulatory clinic operations, medication access, population health, managed care, or specialty pharmacy.
• RPhT, CPhT, CMA, or RMA required.

Preferred qualifications

• CPhT-Adv certification.
• Experience supporting medication adherence initiatives, quality metrics, or care gap closure.
• Familiarity with eCW and tools for outreach.
• Experience with prescription benefit navigation, financial assistance programs, copay cards, grants, manufacturer assistance programs, or pharmacy benefit coordination.
• Motivational Interviewing training or experience with patient-centered outreach preferred.
• Knowledge of state and national prescription assistance programs preferred.
• Bilingual in English/Spanish or English/Marshallese preferred

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care