Remote Payroll Tax Specialist

Payroll Tax Processor - Work From Home Category: Customer Service/Support Payroll Tax Processor As a Payroll Tax Processor, you will play a crucial role in handling daily payroll tax processing for a fast-paced workload. We are looking for someone detail-focused and customer-oriented who works efficiently with tax notices, payroll corrections, and amended returns. This position is best for individuals interested in growing their tax expertise while learning from experienced team members.

About TP TP is a global leader in digital business services. We collaborate with major brands to streamline their operations using leading technologies and sustainable approaches. Our team consists of 500,000 employees worldwide, speaking over 300 languages.

Benefits

TP provides a comprehensive benefits package for employees and their dependents.

• Eligible team members can receive medical, vision, and dental coverage.
• We prioritize your mental health and well-being by offering support resources, employee programs, health and personal time off, and various leave benefits as eligible.
• Financial wellness is supported through competitive 401(k) options, life insurance, supplemental medical plans, critical illness coverage, pet insurance, flexible spending accounts, and retail discounts.

Career Development and Workplace Culture

TP values inclusion and diversity, ensuring every team member feels respected. We encourage professional growth and advancement by promoting an environment where hard work and ambition lead to rewarding careers. TP supports those with military backgrounds and encourages active service members, veterans, and military families to apply.

Equal Opportunity TP is committed to providing equal opportunities to all applicants. Discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability is not tolerated.

Application Details

Applications will be accepted until all roles are filled.

Responsibilities

• Process payroll tax duties including payroll runs, report review, filing support, payments, and general compliance.
• Research and resolve routine State and Federal payroll tax notices, escalating complex situations to senior staff.
• Draft written responses to agency communications with supporting documents and meet required deadlines.
• Prepare amended payroll tax returns (Form 941-X and state equivalents) with guidance for advanced adjustments.
• Assist in payroll corrections: document errors, help calculate tax impacts, and keep accurate audit records.
• Manage personal queue: set priorities by SLA, track work to avoid missed deadlines, and provide thorough case notes.
• Identify trends or recurring problems in tasks and report insights to senior team members for possible process improvements.
• Aid with updating team documentation, noting outdated procedures or knowledge articles and suggesting changes.
• Collaborate across departments as needed.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months experience in customer service.
• Must be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer use and familiarity with Windows systems.
• Customer service or sales experience preferred.
• College education preferred, not mandatory.
• At least 2 years of back-office payroll experience at a payroll services provider.
• At least 2 years of experience handling high-volume, multi-state US payroll tax processing.
• At least 2 years specializing in tax notice resolution, preparing amended returns, and payroll error corrections.
• Proven background in resolving complex IRS and state agency notices.
• Experience preparing and approving Federal and State amended returns, including complicated local returns.
• Comfortable using AI tools in daily workflows.
• Experience independently managing escalations and performing root cause analysis.
• Proven record as a "Change Champion," peer mentor, or high performer for productivity and quality.
• Advanced communication skills for breaking down technical information into clear instructions.
• Fundamental Payroll Certification (FPC) required.
• Analytical with a "validation-first" mindset and willingness to adopt new approaches.
• Ability to work with diverse teams and adapt to different workgroups.
• Experience reviewing or suggesting procedural updates to SOPs or Knowledge Base content.

Key Skills

• Process excellence: Diligent in following procedures and committed to customer satisfaction.
• Teamwork: Effective collaboration with colleagues and support staff to address issues and meet goals.
• Communication: Strong written and verbal communication and analytical abilities.
• Organization: Excellent organization and problem-solving capacities.
• Emotional intelligence: Capable of prioritizing and performing under pressure.
• Openness: Receptive to feedback and adaptable to evolving guidelines and scheduling changes.
• Critical thinking: Quick, thoughtful analysis for issue resolution.
• Solution-oriented: Focused on finding positive outcomes for customers.

Work from Home Requirements

• Internet

Requirements

• Dedicated workspace near your router to use a wired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP latency under 50ms).
• No satellite, mobile data hotspots, peer-to-peer, or VPN connections allowed.
• Proof of internet speed must be provided.