Manager, AGS and Spares Quality

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $158,500.00 - $218,000.00 Location: Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Heading AGS Quality for spares repair & refurbish supplier Quality. Demonstrates intermediate knowledge and skills within Quality tools and methods to drive continuous improvement across the Spares and Repair sectors. Provides ownership of the Key Spares/Repair quality metrics/dashboard and cross organizational collaboration for continuous improvement. Provides ownership to develop and deploy new methods of capturing the customer quality experience and mitigate future risk, such as a Spares Defense Line Suite. Provides ownership of assuring AGS Escalations are driven to closure and may be required to support customer “report out” Provides ownership of the Mask Products Supplier Part Quality improvement. Provide & participate various training to AMAT employees, supplier, customers as needed. Receives a moderate level of guidance and direction Work with the field service focal person and the customer to fully understand the issue. Assume as primary focal responsible for driving corrective action and proactively resolving issues Supports monthly/quarterly(QOR) reviews with the customer quality team and GM of the AGS BU/Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards Coordinate issue resolution using quality tools (NCM, Advanced Problem Solving (APS), and statistical analysis tools) Work closely with all organizations to and cross functional teams to assure the right owner is identified to execute root cause and establish corrective actions. Coordinate closure based on findings from the FA report Proficiency in 8D methodology Define and implement corrective actions with supervision Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems Determine Systematic High Volume problem to help improve field Quality Responsible for meeting customer expectations in product quality, responsiveness and services. Ensures that all interactions with customers are done in a professional and timely manner. Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers. Functional Knowledge Familiar with Applied product and service, Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions Leadership Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy Problem Solving Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment Impact Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business Interpersonal Skills Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. #LI Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. We have seen a recent rise in recruitment scams and want to share some info to help you protect yourself during your job search with Applied Materials. Learn More