LensCrafters - EyeCare Advisor

Overview At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America, and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. General Function The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience, seamlessly linking the doctor and retail functions together. Major Duties & Responsibilities Greets customers immediately (within 30 seconds). Answers the telephone quickly (within 3 rings) in a friendly manner. Explains all required paperwork, tests, products, and services. Attentive to details; reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor, or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment booking, scheduling procedures, and computer operation. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments, and properly submits invoices for payment. Operates the POS system terminal, entering customer and prescription information accurately. Collects proper payment following company security procedures, retaining appropriate change for various transaction types such as credit cards, layaways, discounts, insurance, and coupons. Explains “One Hour” processing and expected delivery times to customers. Takes pride in the appearance of the store and ensures visual displays meet company guidelines. Maintains a safe working environment for all associates and patients. Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials. Retail Demonstrates good product knowledge; accurately describes the features and benefits of various lenses and frames. Assists customers in selecting frames and lenses best suited for their vision, lifestyle, and budget. Doctor’s Office Performs all pre‑examination testing accurately and explains all measurements and procedures to patients. Provides coaching and guidance to patients on contact‑lens care and handling. Maintains and disinfects contact‑lens inventory and provides clinical support to the optometrist as needed. Basic Qualifications High school graduate or equivalent. Strong customer service skills (internal and external). Knowledge of current fashion trends. Strong communicator and listener. Problem‑solving ability. Familiarity with cash register, computers, and calculators. Organization skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. Preferred Qualifications Previous experience in customer service, retail, and/or optical. Strong interpersonal skills. Compensation & Benefits Pay Range: 20.67 - 29.22 The employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts. Equal Employment Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social status, disability, sexual orientation, gender identity, citizenship, age, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr