B2B Customer Service Representative

Job Description

Job Description

B2B Customer Service Representative

Location - Sharonville, Ohio
Pay - $50,000-$52,000 annually
Shift - First Shift
Role Type - Direct Hire

Our client is seeking an experienced B2B Customer Service Representative to join their team in Sharonville, Ohio. This is a direct hire opportunity on first shift offering a stable schedule and competitive salary. The ideal candidate will have prior experience supporting business customers and managing account-based relationships in a fast-paced environment.

Key Responsibilities

• Provide professional customer service support to business clients via phone and email
• Manage and maintain assigned customer accounts, ensuring timely and accurate responses
• Process orders, track shipments, and resolve discrepancies or service issues
• Coordinate with internal departments including sales, logistics, and operations to meet customer needs
• Ensure all customer records, orders, and communications are accurately documented in internal systems
• Handle escalations, troubleshoot issues, and provide effective solutions to maintain client satisfaction
• Monitor order status and proactively communicate updates to customers

Qualifications

• Previous B2B customer service experience required
• Strong communication skills with the ability to interact professionally with business clients
• Experience working in a high-volume customer service or call center environment preferred
• Proficiency with CRM systems and Microsoft Office
• Strong attention to detail and organizational skills
• Ability to multitask and manage priorities in a fast-paced setting

Additional Details

• First shift schedule, Monday through Friday
• Direct hire opportunity with long-term growth potential
• Competitive salary ranging from $50,000 to $52,000 annually

This is a great opportunity for a customer service professional looking to work directly with business clients and grow within a stable organization.

Pay Details: $50,000.00 to $52,000.00 per year

Search managed by: Bianca Kimble

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.