Service Bay Advisor

Job Description

Job Description

Position Summary

Under the direction of the Service Bay Manager, the Service Bay Advisor serves as the primary point of contact between customers and the service team. This role is responsible for greeting customers, scheduling appointments, preparing work orders, and communicating service recommendations clearly and professionally. The Service Bay Advisor ensures a positive customer experience while coordinating workflow within the service bay to maximize efficiency and productivity.

This position requires strong customer service skills, automotive knowledge, and attention to detail to ensure repairs are accurately documented, priced, and completed in accordance with company standards.

Responsibilities and Duties:

Customer Service & Communication

• Greet customers in a professional, friendly manner and assess their service needs
• Gather vehicle and customer information, listen to concerns, and translate them into clear service requests
• Prepare and explain repair estimates, service recommendations, and maintenance schedules
• Communicate effectively with customers about repair progress, timelines, and any additional findings
• Handle customer inquiries, concerns, and complaints promptly and professionally
• Ensure customer satisfaction through follow-up communication and post-service reviews

Service Coordination

• Create, track, and close work orders accurately using the company’s service management system
• Schedule and prioritize service appointments to balance technician workload and minimize downtime
• Coordinate vehicle movement between the service bay, parking areas, and customer pickup
• Maintain close communication with technicians regarding diagnostic results and repair progress
• Verify that all required parts, materials, and documentation are available for scheduled work

Operational Support

• Assist the Service Bay Manager in daily workflow and operational planning
• Ensure compliance with company policies, environmental standards, and safety procedures
• Maintain organized and accurate records of service requests, invoices, and payments
• Support marketing and promotional initiatives related to automotive services
• Contribute to maintaining a clean, organized, and safe work environment in both customer and service areas

Education and Work Experience

• High school diploma or equivalent required; some college or technical coursework preferred
• 2–4 years of customer service experience in an automotive or related environment required
• Knowledge of vehicle maintenance and repair processes preferred
• Valid driver’s license with a clean driving record required

Skill Set

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency in Microsoft Office and point-of-sale or service management software
• High attention to detail and accuracy in documentation
• Ability to multitask and adapt to a fast-paced environment
• Flexibility to work weekends and extended hours as needed
• Professional demeanor and customer-first attitude

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent standing, walking, and occasional lifting up to 50 lbs.
• Exposure to typical automotive shop environments, including noise, odors, and temperature changes.
• May be required to move vehicles within shop property.
• Exposed to outdoors environment and weather 

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

8:00AM to 5:00PM