HOUSEKEEPING LEAD, FULL-TIME/NAVY LODGE

Overview HOUSEKEEPING LEAD – Job Description (26000081) Job Number 26000081 Primary Location NAVY Gateway Inn and Suites and/or Navy Lodge (as applicable) Organization NS Great Lakes Pay Range 20.00 + DOE Job Summary Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include but are not limited to vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen and towels. Uses hand and powered cleaning equipment in connection with performing duties. Responsibilities As working leader is responsible for overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor/manager. Assists in the training of new associates; answers questions regarding changes to policies, procedures, and pertinent directives. Ensures work schedules are adhered to; keeps supervisor apprised of work status, assignments, and advises concerning problem areas. Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led. Maintains information on housekeeping work performed by room number, occupants, departure and arrival dates, etc. Maintains continuity in the absence of immediate supervisor. Greets and welcomes guests while maintaining outstanding guest relations. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintains written documentation of these inspections. Ensures privacy and security of guests are maintained at all times. Responsible for the security of all items in storerooms or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment; ensures items are available when required. Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies, and linen to the Housekeeping Attendants and performs a monthly/quarterly inventory as required. Handles guest and staff suggestions and complaints; resolves problems tactfully and refers difficult or unusual situations to the supervisor for resolution. Regularly performs the full range and scope of housekeeping services, including but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc.; uses hand and powered cleaning equipment as needed. May be responsible for the set-up and breakdown, clean-up of the complimentary self-service breakfast bar; assists with preparing, heating, displaying and replenishing breakfast items; ensures the area is returned to its original state and free of left-over food by the end of the designated breakfast hour. Required to obtain proper food handling certifications as applicable. Maintains a clean and safe environment and applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NHG protocols during daily service activity. Performs and inspects laundry operations at the facility. Required to possess a valid state driver’s license to travel to other lodging facilities as required within the normal scope of duties. May be called upon to maintain operations during inclement weather and other emergencies for short periods in the absence of immediate supervisor. May be required to obtain NHG housekeeping certification within 6 months of employment, as well as other certification requirements. Performs other related duties as assigned. Qualifications No experience required (preferred) High School graduate or equivalent preferred 6 months housekeeping experience (preferred) Leadership and/or training experience (preferred) #J-18808-Ljbffr Navy Exchange Service Command