Small Engine Mechanic

Small Engine Mechanic

The Small Engine Repair Mechanic is responsible for diagnosing, repairing, and maintaining a wide range of small engine equipment sold through the hardware store-including gas-powered and battery-operated tools. This role is customer-facing at times and requires excellent communication, professionalism, and the ability to handle occasional cashiering tasks. The mechanic works closely with the Shop Manager, Parts Department, and customers to ensure high-quality repairs and a positive service experience.

Essential Duties & Responsibilities

Customer Service & Communication

Assist in creating and maintaining a positive, professional, and safe work environment.

Communicate clearly and professionally with the Shop Manager, staff, and customers regarding repair needs, timelines, and equipment status.

Utilize Repair Storm and telephone communication for repair processes, customer updates, and service documentation.

Maintain a professional appearance, attitude, and work style at all times.

Remain calm, patient, and professional with customers.

Perform cashiering duties as needed, including processing card transactions and customer payments.

Provide customer-facing assistance at the service counter when customers drop off or pick up equipment.

Assist with parts counter coverage when staffing is limited to ensure customers continue to receive exceptional service.

Technical Repair Responsibilities

Troubleshoot, diagnose, and repair all lawn and garden power equipment-both gas and battery-powered-sold through the hardware store.

Remove and install common service parts related to small engines (filters, spark plugs, carburetors, blades, belts, batteries, cables, etc.).

Diagnose and repair battery powered lawn and garden equipment.

Perform routine maintenance, tune-ups, adjustments, and performance checks.

Ensure all repairs meet shop quality standards and safety requirements.

Continually build product and technical knowledge to improve repair efficiency and accuracy.

Shop Maintenance & Operations

Assist with daily maintenance, orderliness, and cleanliness of the shop, parts area, stock room, and outdoor merchandise service area.

Maintain a safe workspace by following all safety policies, equipment handling procedures, and chemical/tool guidelines.

Support proper organization of equipment awaiting service, repair parts, and completed jobs.

Administrative & Workflow Responsibilities

Multitask effectively between repairs, customer communication, parts needs, and documentation.

Accurately record diagnostics, repair steps, parts used, and labor in Repair Storm or related service software.

Follow established processes for repair intake, service ticket updates, and customer pick-up notifications.

Assist with front-counter workflow during busy periods, including handling customer questions or directing customers to the appropriate hardware store department.

Qualifications & Requirements

Skills & Abilities

Strong mechanical aptitude and small engine repair knowledge (training available).

Ability to accurately diagnose mechanical issues and perform repairs independently.

Strong communication skills, both verbal and written.

Ability to multitask and stay organized in a high-volume environment.

Commitment to ongoing learning and product training.

Comfortable interacting with customers and performing occasional cashiering tasks.

Physical Requirements

Ability to lift and move 40-60 lbs. regularly.

Ability to stand, bend, and work with hands for extended periods.

Preferred Experience

Prior experience in small engine repair, outdoor power equipment service, or related mechanical fields preferred but not required.

Customer service or cashiering experience is a plus.