Aloft Jacksonville Tapestry Park - Front Desk Agent

Job Description Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. Key Skills / Responsibilities Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. Education & Experience High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. Benefits Now offering Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD’D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information An easy breezy adventure awaits in the Bold New City of the South! Aloft Jacksonville Tapestry Park is perfectly positioned between the Deerwood Business District, downtown and endless white‑washed beaches. We’re just minutes from delightful dining, shopping and major universities. We invite guests to meet & mingle with friends at our W XYZ Bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 pantry or play in our re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra‑comfortable signature bed and custom amenities by Bliss Spa Bliss® Spa and more. #J-18808-Ljbffr Aimbridge Hospitality LLC