Housekeeping & Laundry Manager

Job Description

Job Description

Benefits:

• Health Stipend
• Vacation Time
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off

Destination Willamette and Lifestyle Properties, along with PinotCar, form the region’s premier destination management organization. We deliver exceptional guest experiences through vacation rental management, wine tours, luxury transportation, and concierge services throughout Oregon’s Willamette Valley.

Our team members represent our brand through professionalism, accountability, attention to detail, teamwork, and genuine hospitality.

Role Summary

The Housekeeping & Laundry Manager is responsible for leading the people, systems, and daily operations behind the cleanliness and presentation of our vacation rental portfolio.

This is a hands-on leadership position for someone who can effectively manage a diverse team, maintain high standards, plan ahead, solve problems, and create accountability. The Manager oversees Housekeeping and Laundry team members, coordinates vendor support when needed, manages departmental schedules and resources, and works closely with Operations to ensure every home is guest-ready on time.

Success in this role requires more than identifying problems after they occur. We are looking for a leader who can anticipate operational needs, communicate proactively, develop solutions, coach employees effectively, and build dependable systems that help the department run smoothly.

Leadership & Team Management

• Lead, support, coach, and hold accountable the Housekeeping and Laundry teams.
• Create a positive, professional working environment while maintaining clear performance expectations.
• Recruit, interview, onboard, train, and develop new team members.
• Ensure employees understand their roles, responsibilities, quality standards, and daily priorities.
• Provide timely coaching when performance, attendance, communication, quality, or conduct concerns arise.
• Document performance concerns appropriately and follow company accountability procedures.
• Conduct regular employee check-ins and annual performance reviews for direct reports.
• Identify team strengths, training needs, staffing gaps, and opportunities for employee development.
• Model professionalism, dependability, effective communication, and respect in interactions with employees, guests, vendors, and other departments.
• Lead by example and be willing to step into field operations when necessary to support the team and protect guest readiness.

Daily Housekeeping & Laundry Operations

• Oversee daily Housekeeping and Laundry schedules, assignments, workload, and staffing.
• Plan ahead for arrivals, departures, deep cleans, special projects, maintenance activity, high-occupancy periods, and other operational needs.
• Monitor the day's progress and make timely adjustments when staffing, property conditions, guest needs, or unexpected circumstances change.
• Ensure vacation rental properties are cleaned, inspected, staged, and ready by established check-in deadlines.
• Maintain strong quality-control processes and regularly inspect properties for cleanliness, presentation, condition, and adherence to company standards.
• Ensure Laundry operations provide Housekeeping with the correct quantities and types of linens needed for daily routes and upcoming reservations.
• Maintain appropriate par levels for linens, housekeeping supplies, amenities, and departmental inventory.
• Ensure laundry rooms, storage areas, vehicles, equipment, and other departmental workspaces remain clean, organized, and functional.
• Coordinate deep cleans, seasonal projects, inventory projects, and other recurring property-care needs.
• Respond quickly when guest feedback identifies a cleanliness or presentation concern and ensure appropriate corrective action and follow-up.

Quality, Training & Standards

• Establish and consistently reinforce company cleanliness and presentation standards.
• Develop and maintain clear SOPs for Housekeeping and Laundry operations.
• Maintain property-specific cleaning instructions, housekeeping manuals, and special-care information.
• Build effective training processes for new employees and ongoing team development.
• Identify recurring quality issues and address the root cause through training, process improvement, or accountability.
• Ensure team members understand appropriate cleaning products, equipment, linen-care procedures, and property-specific requirements.
• Maintain compliance with applicable health, sanitation, workplace safety, and chemical-handling standards.

Cross-Department Communication

• Serve as the primary communication link between Housekeeping/Laundry and the Operations team.
• Communicate staffing limitations, workload concerns, property issues, delays, and changing priorities proactively rather than waiting until they become urgent.
• Work collaboratively with Operations, Care Team, Maintenance, Reservations/Guest Services, and leadership to prioritize overall business and guest needs.
• Ensure property damage, maintenance concerns, missing inventory, unusual conditions, and other observations from Housekeeping are promptly communicated to the appropriate department.
• Coordinate cross-department support in advance whenever possible so employees are not unnecessarily pulled between competing priorities at the last minute.
• Participate in leadership and operational meetings as needed.

Financial & Vendor Management

• Manage departmental labor and operating costs while maintaining appropriate service and quality standards.
• Monitor Housekeeping cost of goods sold (COGS), cleaning supplies, linen expenses, inventory usage, and other departmental costs.
• Review staffing and scheduling decisions with productivity and labor efficiency in mind.
• Manage outside housekeeping or laundry vendors when supplemental support is required.
• Establish expectations for vendors and ensure outside partners meet the same quality and professionalism standards expected of internal employees.
• Review vendor performance, pricing, and service needs and participate in contract negotiations as appropriate.
• Identify opportunities to improve departmental efficiency without compromising the guest experience.

Systems & Process Improvement

• Continually evaluate Housekeeping and Laundry processes for opportunities to improve quality, communication, efficiency, and accountability.
• Maintain accurate departmental records, checklists, training materials, and documentation.
• Use company software and communication systems consistently and ensure team members do the same.
• Identify operational gaps and bring forward proposed solutions rather than relying solely on leadership to identify next steps.
• Help develop scalable systems and processes as the company, property portfolio, and team evolve.

Qualifications

• 5+ years of housekeeping, hospitality, lodging, property management, or related operational experience preferred.
• Previous experience directly supervising and developing employees strongly preferred.
• Demonstrated ability to lead teams with consistency, professionalism, and accountability.
• Exceptional attention to detail and strong quality-control instincts.
• Strong organizational, scheduling, prioritization, and time-management skills.
• Ability to remain calm, solution-oriented, and professional when plans change or problems arise.
• Strong written and verbal communication skills.
• Comfortable having direct coaching and accountability conversations with employees.
• Ability to manage multiple properties, employees, priorities, and deadlines simultaneously.
• Comfortable using technology and learning new software systems.
• Proficiency with Google Workspace preferred.
• Bilingual English/Spanish strongly preferred.
• Vacation rental, hotel, resort, or multi-property housekeeping experience is highly desirable.

Position Requirements

• Valid driver's license and driving record that meets company insurance requirements.
• Reliable transportation and ability to travel between company facilities and vacation rental properties throughout our service area.
• Ability to work on-site and in the field; this is not a remote position.
• Ability to work a flexible schedule based on business needs, including weekends and occasional holidays.
• Ability to safely lift, carry, push, and move housekeeping supplies, linens, equipment, and other items associated with department operations.
• Ability to spend portions of the workday standing, walking, bending, climbing stairs, and moving throughout vacation rental properties.
• Willingness to assist directly with Housekeeping or Laundry operations when unexpected staffing or operational needs require management support.

What We Offer

• Competitive hourly or salaried compensation based on experience.
• 401(k) retirement plan with 3% employer match.
• $450/month Health & Wellness Stipend after 90 days of employment for eligible senior team members.
• Additional Paid Vacation: One extra week of paid vacation as a benefit of this management position, in addition to the company's standard vacation allowance.
• Oregon sick time in accordance with company policy and applicable law.
• Employee discounts on Lifestyle Properties vacation rentals and PinotCar wine tours.
• Opportunities for professional growth and increased leadership responsibility within a growing hospitality organization.
• A locally based team where your work has a direct impact on our guests, homeowners, employees, and company success.

What Success Looks Like

A successful Housekeeping & Laundry Manager creates a department that is organized, dependable, accountable, and proactive .

The team understands what is expected of them. Schedules and resources are planned ahead whenever possible. Problems are communicated early. Quality concerns are addressed consistently. Laundry and Housekeeping work together effectively. Other departments know what they can depend on from Housekeeping, and Housekeeping knows what it can expect from them.

Most importantly, our guests consistently arrive to homes that are clean, welcoming, well-presented, and ready for an exceptional Willamette Valley stay.