Leasing Agent/Operations Coordinator

Job Description

Job Description

We're looking for an organized, personable Leasing Agent/Operations Coordinator to join our team. You'll be the first point of contact for prospective residents — marketing available units, giving tours, and guiding applicants through the leasing process — while also supporting the Property Manager with day-to-day administrative and compliance work. This is a great fit for someone who enjoys sales and customer service just as much as staying organized behind the scenes.

What You'll Do

• Market and advertise available units through our website, listing sites, signage, and community outreach.
• Respond to leasing inquiries by phone, email, and online platforms, and schedule and conduct property tours for prospective residents.
• Guide applicants through the leasing process — accepting and processing applications, running background checks, and explaining our tenant selection policies.
• Prepare lease agreements and move-in paperwork, and coordinate move-in dates and unit readiness.
• Inspect vacant units to make sure they're market-ready, and track leasing traffic, applications, and waitlists.
• Support resident retention through lease renewal outreach.
• Conduct annual and interim re-certifications of resident income and family status.
• Maintain resident and applicant files, assist with rent collection and deposits, and enter vendor invoices.
• Serve as a friendly, responsive point of contact for residents and help resolve day-to-day issues.

What We're Looking For

• Associate's degree in Business Administration or a related field, or equivalent experience.
• Two or more years of experience in leasing, sales, customer service, or property management.
• Strong communication and customer service skills — you're comfortable turning inquiries into leases.
• Familiarity with LIHTC or other affordable housing programs is a plus; we're happy to train the right candidate.
• Comfortable with basic bookkeeping, recordkeeping, and computer/software use.
• Valid driver's license and reliable transportation.
• Willingness to work some evenings and weekends as needed to support leasing activity.

\nCompany Description

Bedrock Property Management, LLC (BPM) is a trusted partner in affordable housing management, providing full-service solutions for affordable communities and a wide range of federally and state-assisted housing programs across Illinois and beyond.

Backed by a leadership team with decades of experience in affordable housing compliance, operations, and development, BPM brings the knowledge, structure, and responsiveness needed to ensure every property performs at its best. Our approach blends regulatory expertise with a deep commitment to quality, integrity, and service.

Company Description

Bedrock Property Management, LLC (BPM) is a trusted partner in affordable housing management, providing full-service solutions for affordable communities and a wide range of federally and state-assisted housing programs across Illinois and beyond.\n\nBacked by a leadership team with decades of experience in affordable housing compliance, operations, and development, BPM brings the knowledge, structure, and responsiveness needed to ensure every property performs at its best. Our approach blends regulatory expertise with a deep commitment to quality, integrity, and service.