Providence Health & Services - Chief Supply Chain Officer

The Organization
At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We are also pursuing innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible, and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone - regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future - today.

As one of the largest health systems in the United States, our 125,000 caregivers (all employees) serve in fifty-one hospitals, over 1,000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As an integrated health plan and provider delivery network, Providence operates the system at over $30B in annual revenue. Providence maintains headquarters in Renton, WA and Irvine, CA and is governed by a sponsorship council comprised of members of its two sponsoring ministries, Providence Ministries and St. Joseph Health Ministry.

Providence across five western states:

• Alaska
• Montana
• Oregon
• Northern California
• Southern California
• Washington

The Providence affiliate family includes:

• Covenant Health in West Texas and New Mexico.
• Facey Medical Group in Los Angeles, CA.
• Kadlec in Southeast Washington.
• Pacific Medical Centers in Seattle, WA.
• Swedish Health Services in Seattle, WA.

Like most healthcare systems across the United States, Providence continues to focus on its recovery and renewal plan through its Destination Health 2025 strategic plan. This plan is focusing on three principal areas:

• Recover: Focusing on core operations
• Renew: Portfolio and organizational restructuring
• Deconstruct and diversify healthcare

A major component of the Portfolio and organizational restructuring initiative has focused on simplifying the operational and clinical structure through the consolidation of administrative leadership from seven regions to three divisions, along with a consolidation of clinical operations with the intent to steer resources to the bedside and direct patient care and simplify decision making. As result of these efforts, the North, Central and South Division was created in 2022.

As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable. Delivering services across seven states, Providence is committed to touching millions of more lives and enhancing the health of the American West to transform care for the next generation and beyond.

Mission

As expressions of God's healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

Values

• Compassion
• Dignity
• Justice
• Excellence
• Integrity

Vision

Health for a Better World

Promise

"Know me, care for me, ease my way."

The Opportunity

Position: Chief Supply Chain Officer

Location: Seattle, Washington

Reporting Relationship: Chief Operating Officer

Website:

The Opportunity

Reporting to the Chief Operating Officer, the Chief Supply Chain Officer serves as a strategic enterprise leader responsible for designing and executing an end-to-end supply chain strategy that drives clinical quality, cost optimization, caregiver enablement and sustainability across Providence's continuum of care.

The Chief Supply Chain Officer (CSCO) provides enterprise leadership for Providence's end-to-end supply chain strategy, advancing clinical, financial and operational excellence across the entirety of the health system. The executive leads a national team responsible for procurement, logistics, strategic sourcing, digital supply chain transformation and sustainability initiatives. The CSCO partners with clinical, operational, and finance leaders to deliver resilient, data-driven and patient-centered supply chain operations that enable Providence's mission of compassionate, high quality, and affordable care for all. This leader will drive supply chain transformation to unlock strategic value for all Providence constituents by aligning supply chain performance with Providence's growth, innovation and community impact goals.

Key Responsibilities

Enterprise Leadership & Strategy

• Define and execute an enterprise-wide supply chain strategy that aligns with Providence's clinical, financial and digital transformation goals.
• Partner with system and divisional executives to ensure supply chain operations drive margin improvement, operational efficiency and patient outcomes.
• Lead development of a multi-year strategic roadmap to achieve a digitally enabled, resilient and sustainable supply chain.
• Serve as a trusted advisor to the senior executive team on supply chain insights, risk, performance and strategic supplier partnership potential.
• Chair and lead key internal governance bodies to drive efficient decision making across Providence by gaining commitment through a blend of data, storytelling and relationship-based influence.

Operational Excellence

• Provide leadership and oversight across all critical Supply Chain functions including Value Analysis, Strategic Sourcing, Contract Management & Negotiation, Supplier Risk & Relationship Management, Operations and Logistics.
• Drive standardization, utilization optimization, and integration of supply chain processes across ministries and service lines.
• Continuously evolve and improve supply chain operations and performance through best practice adoption and deployment in alignment with local market needs and enterprise supply chain strategy.
• Establish a comprehensive supply chain resiliency program to mitigate risk from global disruptions, market volatility, and supplier dependency.
• Advance environmental and social responsibility goals, including supplier diversity, waste reduction, and supply chain sustainability.

Financial Leadership

• Ensure strong controls across full procurement to payment lifecycle to best steward every dollar spent within Providence.
• Enable capital efficiency and working capital optimization through strategic sourcing, inventory management and payment cycle improvements.
• Oversee enterprise spend management, forecasting, and savings realization to achieve best-in-class cost performance, ensuring bottom line impact in partnership with finance executive leadership.
• Develop and assist the respective divisions/markets to manage operations to an annual aggregate supply and purchased services budget.
• Manage the global supply chain performance metrics to ensure operational performance goals are met throughout the organization in terms of cost and service.
• Achieve top quartile performance in shared services (costs, service and quality).

Digital Transformation & Analytics

• Champion the deployment of emerging technologies and automation to modernize end-to-end supply chain functions.
• Support business leaders and information technology teams in developing supplier strategies to enable the overall digital transformation of entire Providence enterprise.
• Create real-time visibility into the end-to-end supply chain performance leveraging data integration, benchmarking, and advanced analytics.
• Prepare the Providence supply chain workforce for adoption of digital tools.

Talent & Culture

• Build and develop a high-performing, mission-driven supply chain organization that embodies Providence's values of compassion, dignity, justice, excellence, and integrity.
• Foster a culture of accountability, innovation, digital adoption and continuous improvement.
• Champion diversity, equity and inclusion across the supply chain workforce and supplier network.

The Candidate

Experience and Professional Qualifications

• At least ten (10) years of high-level procurement and supply chain experience at a large company or public institution required, including experience leading complex organizational change, strategic planning, and implementing best practices, technology and innovation.
• Proven success in transforming large-scale supply chains, with measurable impact on cost, quality and resiliency.
• Demonstrated expertise in digital transformation, analytics, and technology-enabled operations.
• Strong understanding of healthcare economics and regulatory frameworks.
• Expert knowledge of the end-to-end supply chain life cycle with deep content expertise and skills in: Value Analysis; Procurement, Strategic Sourcing, Contract Management & Negotiation; Supplier Risk & Relationship Management; and Supply Chain Operations & Logistics.
• An undergraduate degree is required, preferably in supply chain management, business or a related field. A master's degree or professional degree in a relevant discipline is preferred.

Providence Leadership Characteristics

Collaboration and Influence: The executive must be able to build strong and enduring relationships across the organization and facilitate collaborations, transparent communications, and alignment between diverse constituents. They must have the ability to move seamlessly between various stakeholders, gaining support for key initiatives. The executive will accomplish this by:

• Negotiating with a genuine give-and-take approach, where parties act as true peers and decisions are shared.
• Spending time identifying all stakeholders necessary and meeting or connecting with all of them, neglecting no one to shape a collective consensus.
• Identifying opportunities to build relationships that will help others achieve their objectives and reaching out to those people or new people.

Driving Results: Ensures that the patient/customer perspective is the driving force behind business decisions and activities. Makes patients, caregivers, and guest/family safety a personal priority. Creates and promotes a just culture that encourages the reporting of errors and near misses; stands up for those who speak up for safety. Applies improvement methods to: improve the patient experience of care, to improve the health of populations, and reduce the per capita cost of health care. Knows how to get things done in the organization; successfully mobilizes people, processes, culture, and technology. Effectively navigates relationships and organizational politics within a matrixed organization.

Inspirational Leader: Inspires the organization around its common mission and values while also celebrating its distinctive heritages. Weaves social accountability, community orientation and stewardship principles into sound business practices. Promotes an environment of hope, healing and hospitality with their words and actions. Demonstrates emotionally intelligent leadership and interactions. Courageously communicates and inspires an ever evolving and changing organization. Is action-oriented; consciously and effectively urges others toward the goal.

People Focused: Clearly sets direction and expectations for direct reports and holds them accountable for results. Provides feedback and coaching to both good performers and under-performers. Is aware of caregiver's career goals and provides developmental coaching to support. Fosters a learning environment for caregivers - expressing confidence in their ability to excel, maintaining their self-esteem, empathizing, involving them and disclosing their own position. Demonstrates the value of diversity and inclusion in leadership efforts. Works effectively with various groups of people, team, and organizational functions. Gains win-win agreements and settles disputes across the organization. Leads change with confidence and calm; motivating others to engage when appropriate. Adjusts personal leadership/communication style to influence with respect. Creates a climate of trust where people are engaged, committed, and motivated to do their best. Fosters a learning environment for caregivers - expressing confidence in their ability to excel, maintaining their self-esteem, empathizing, involving them and disclosing their own position.

Thought Leader: Knowledgeable about current business and healthcare practices. Capable of critical operational and financial analytics. Leverages best business practices to solve problems. Integrates multiple business and societal perspectives when constructing strategies. Leverages strategies that grow and develop the organization. Contributes successfully to community wellness and population health issues. Stays on top of emerging business and healthcare trends. Thinks innovatively and facilitates creativity in others. Is mentally agile; "thinks well on their feet." Introduces break - through thinking, enabling new mental models to emerge.

Providence Leadership Capabilities

• A leader who is a strategic thinker and executor, taking calculated risks and making complex decisions to move change forward.
• A leader that can navigate and influence in a complex, matrixed organization, utilizing the right resources at the right time to get results, particularly during times of change and ambiguity.
• A leader with strong business and financial acumen, understanding of healthcare economics and performance and quality metrics, and is able to identify disruptive market forces and seize opportunities.
• A leader that is a strong communicator with high emotional intelligence, which builds relationships and trust and collaborates with all stakeholders.
• A leader who understands talent management, movement, development, mentorship, and empowerment.
• A leader who advocates for the patients and the communities we serve.

Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. Artificial Intelligence tools may be used in connection with the recruitment process for this position.