Lead Security Officer

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Provide on the job training for new security officers. Monitor the physical appearance of the security staff
• Monitor hotel premises for security breaches or suspicious activity.
• Conduct regular patrols of the property to ensure safety and security.
• Respond promptly to guest inquiries or reports of incidents.
• Assist in emergency response situations, such as fires or medical emergencies.
• Ensure compliance with hotel policies and procedures concerning safety.
• Document incidents and prepare reports for management review.
• Coordinate with local law enforcement as needed during incidents.
• Perform access control and monitor guest and staff entries.
• Evaluate and resolve conflicts or disturbances among guests.
• Provide exceptional customer service while ensuring safety.
• Maintain surveillance footage and other security documentation.
• Conduct security training for staff members.
• Implement safety protocols during high-traffic events.
• Assist in the investigation of theft or property damage.
• Respond to alarms and monitor security systems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Certification in first aid and CPR.
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Ambiance and Tracktik knowledge preferred
• Must possess a professional presentation 
• Understanding of security systems and surveillance technology.
• Strong problem-solving and decision-making skills.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 50 lbs. or more
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to work rotating shifts, and call back hours when required

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V