Sr. Default Claims Specialist (remote)

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
The Claims Specialist is responsible for monitoring and completing activities related to claim filing in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

WHAT YOU'LL DO

• Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
• Monitors loans to ensure required milestone(s) are met.
• Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.
• Must ensure acceptable quality assurance metrics are met
• Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
• Follows departmental and business policies with strict adherence.
• Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
• Monitors vendors performance by reviewing system/database activities throughout the default process
• Diligently follows up on outstanding requests and telephone calls from internal and external partners
• Monitors exception reporting used as key controls for minimizing risk

WHAT YOU'LL BRING

• Responsible for servicing mortgage accounts to ensure the claim is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
• Monitors loans to ensure required milestone(s) are met.
• Completes claim filing/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.
• Must ensure acceptable quality assurance metrics are met
• Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
• Follows departmental and business policies with strict adherence.
• Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
• Monitors vendors performance by reviewing system/database activities throughout the default process
• Diligently follows up on outstanding requests and telephone calls from internal and external partners
• Monitors exception reporting used as key controls for minimizing risk

MINIMUM REQUIREMENTS

• 2+ years of Default Liquidation Claim Experience Required
• GSE and Government Claim experience

Desired:

• ICE technology: MSP and LoanSphere Claims experience

• Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff

Demonstrated leadership abilities and experience

• 2+ years of Default Liquidation Claim Experience Required
• GSE and Government Claim experience
• ICE technology: MSP and LoanSphere Claims experience
• Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Requires attention to detail and ability to adhere to strict guidelines and procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
• Medical, Dental and Vision Insurance
• Company-paid Life Insurance, Vacation and Holiday Pay
• 401k Retirement Plan Contribution - dollar for dollar match (up to 5%) with immediate vesting

The above provides the general nature and level of work to be performed. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. ServiceMac reserves the rights to change, amend, add or delete any responsibility or requirement.

ServiceMac is an Affirmative Action and Equal Opportunity Employer.

ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, military or veteran status, genetic disposition or any other legally protected status.

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.