NW Patient Account Customer Service Rep - PFS Call Center

Kettering Health

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Preferred Qualifications

• Associate's degree

Responsibilities & Requirements

Position duties include, but are not limited to the following:

• Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
• This position requires working with patients and other callers in response to both hospital and physician billing questions
• The position also requires a working knowledge of all insurance payers to answer patient questions
• This position also requires a high level knowledge of the types of hospital and professional services
• Strong understanding about how denials impact the service related to the patient's benefit/coverage plan.
• Performs other duties as assigned

Job Requirements

• High school Diploma
• 3 years Previous experience in hospital or physician
• Previous experience in patient accounting, medical billing, & medical terminology