Team Leader

Welcome to Whataburger Careers

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Full job description

Whataburger - Team Lead

The Team Leader is responsible for ensuring each customer's experience meets or exceeds expectations. Supervises the performance of entrusted Team Members and leads them to perform all tasks according to standards. Undertakes the duties and tasks assigned to the Team Members as and when required to ensure that a high level of customer service is maintained. The Team Leader serves to assist Whataburger in satisfying its primary goal, customer satisfaction.

As a Team Lead at Whataburger, among the duties you need to perform are food preparation, customer service, and the day-to-day tasks involved in the operation. Above all, your main responsibility is to interact with customers including but not limited to taking and receiving orders, processing payments, and responding appropriately to whatever the customer needs. Team Members must prepare the products based on the company's service philosophy. They must also follow the standards when it comes to maintaining the safety and cleanliness of the work environment.

To continue the path for career success at Whataburger, the Team Leader will participate in a skills development program and will be required to achieve certification in specific stations associated with the position.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced restaurants
• Offer immediate and respectful response to guest's needs
• Assist in training new hires, set the tone for a shift, and act as a role model for our team
• Customer service and handling complaints
• Open and/or close, lead shifts
• Provide coaching and feedback to improve performance and morale
• Excellent communication skills, both written and spoken
• Support cash handling and register operations.
• Foster a culture of respect, accountability, and teamwork.
• Communicate effectively with managers and team members.

Requirements/Qualifications

• Must be 18 years of age
• 6+ months of restaurant or retail experience
• Ability to multitask with a positive attitude
• Ability to work in a fast-paced environment.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects of 50+ lbs.
• Willing to travel to other locations (if needed)

Benefits

• Competitive Pay
• Flexible schedules
• Paid Time Off
• Reduced meals
• Scholarship opportunities
• Development and Career growth opportunities
• Day, Night/Evening & Overnight shifts available

*Benefits vary by position*