Enterprise Device Support Analyst

This position is based full-time onsite at our Windsor, VA Distribution Center. Why You’ll Love World Market You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it! What You’ll Do We are seeking an Enterprise Device Support Analyst to join our Technology Support team, ensuring seamless management and administration of enterprise devices across 247 stores, two distribution centers, and the corporate office in Alameda, California. This role specializes in enterprise device administration, including but not limited to: Spectralink 95 series phones Zebra ET40s, TC52s, MC9300 Zebra ZQ630 printers HP wireless and wired printers Lexmark printers Microsoft Windows and Apple MacOS laptops/desktops Sample house and Creative Studio Devices Partnering with vendors and managed service providers across the above Other devices as identified and added to EDM team This position provides technical expertise, troubleshooting, and device lifecycle management while maintaining security compliance and system optimization across a diverse technology ecosystem. Additionally, this role supports training and staying current with new Android versions and emerging technologies. Responsibilities Manage and maintain enterprise devices across stores, distribution centers, and corporate offices. Provide Level II support for escalated incidents and request fulfillment, ensuring timely resolution for field and home office associates. Monitor, troubleshoot, and optimize device connectivity, network performance, and system integrations. Proactively respond to Level 1 & Level 2 tickets, incidents, and continuous improvement projects. Partner with network engineering for advanced troubleshooting and infrastructure enhancements. Lead hardware/software configuration, security compliance, patching, and monitoring. Contribute to automation and workflow optimization through scripting (PowerShell, Python). Ensure proper administration of Active Directory, Office 365, Azure Intune, Exchange Online, and SharePoint. Support mobile device management (MDM) solutions and Android/iOS troubleshooting. Assist with vendor escalations and collaborate with third-party technology providers. Participate in 24/7 on-call rotations for critical support needs. Document and maintain runbooks, knowledge base articles, user guides, and troubleshooting procedures. Other duties as assigned. What You’ll Bring Bachelor’s degree in Engineering, Information Technology, or related field. Minimum 2+ years of experience in IT support, enterprise device administration, or service desk engineering. Strong understanding of enterprise systems, including networking, cloud services, and endpoint security. Proficiency in Microsoft 365 applications and administration. Familiarity with Android/iOS device configuration and MDM integration. Basic networking expertise: TCP/IP, LAN/WAN, DHCP, DNS, routing, wireless networks. Experience troubleshooting printers, POS systems, desktops/laptops, and mobile devices. Excellent customer service, mentorship, and communication skills. Preferred Certifications: ITIL, CompTIA A+, Network+, Security+, Microsoft certifications. Pay Range is $28.50 - $36.00 per hour #LI-LO1 #LI-Onsite Qualified Applicants Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act. Equal Opportunity Employer An Equal Opportunity Employer It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law. About World Market World Market is a national specialty retailer founded in San Francisco in 1958. We are beloved for our wide assortment of stylish, quality furniture, home decor, and thoughtful gifts in addition to offering one of the largest assortments of candy and international food and beverage favorites from around the world. We are especially renowned for our unparalleled Christmas Marketplace featuring traditional cakes, cookies, and candy from Europe and beyond as well as special and unique holiday decor, ranging from trendy and whimsical to time-honored and traditional. Our merchants search the globe for design inspiration, emerging trends, time-honored handicrafts, and foods and beverages that are beloved by different cultures and countries. Their mission is to provide a spirited shopping environment where customers can discover great quality and great value in our ever-changing, unique marketplace. World Market currently operates over 240 stores across the country in addition to our ecommerce site (worldmarket.com). We plan to continue growing with more stores opening in more places! #J-18808-Ljbffr World Market