Client Solutions Advisor

JB Brown Criminal Trial Practice is a high‑performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client‑centered approach rooted in trust, urgency, and clear communication. We are seeking a Client Solutions Advisor —a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. This role is for a closer: someone who can connect quickly, build confidence, overcome objections, and secure paid retainers. Key Responsibilities Serve as the first point of contact for prospective clients, with a focus on converting leads into signed, paying clients. Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value. Manage objections, discuss fees confidently, and guide clients through the hiring and payment process. Maintain timely follow‑up using CRM systems to maximize conversion rates. Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services. Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes. Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations. What This Role Is A high‑impact sales and closing role. Success is measured by: Retainers signed Payment conversions Lead follow‑up speed Overall client satisfaction with the initial experience What This Role Is Not Not a basic intake role taking down information Not customer service or administrative support Not a legal assistant position Preferred Background & Experience Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in: Rehab admissions / treatment center intake Car sales, finance managers, desk managers, or closers High‑ticket phone sales or call‑center sales roles Insurance sales Bail bonds intake Collections or payment negotiation roles Any role requiring confident conversations about pricing, urgency, and objection handling Ideal Candidate Traits Exceptional verbal communication and emotional intelligence Strong closer mentality; can ask for the sale and secure commitment Comfortable discussing fees and guiding people into payment decisions Thrives in a fast‑paced environment with fluctuating call volume Compassionate tone paired with confident direction Highly organized with strong follow‑up discipline Able to stay calm and structured when dealing with people under stress Details This is a commission‑based, in‑person role in our Birmingham office. Seniority level Entry level Employment type Full‑time Job function Consulting, Information Technology, and Sales Industries Legal Services #J-18808-Ljbffr